Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Aastha Bhutani

Aastha Bhutani

Summary

Hardworking and passionate job seeker with strong set of skills eager to secure entry-level position in area of my studies and interests.

Knowledgeable in administrating medication, counseling, helping manage stress, diagnostic assessments, providing physical and emotional support, recording and tracking progress.

Extensive expertise in food safety, POS software, PMS Maestro, sanitation protocols, Microsoft 365, Data Central Software, leadership skills through my work experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Dairy Queen Grill & Chill
01.2018 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Guest Service Agent

Oak Bay Beach Hotel
04.2022 - 07.2022
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Recommended hotel services or amenities that guest may find useful.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.

Liquor Store Associate

Liquor Depot
07.2019 - 09.2019
  • Received payments by cash, credit and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.

Restaurant Supervisor

Quesada Burritos And Tacos
04.2019 - 06.2019
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

Education

Bachelor of Science - Psychology, Neuroscience And Behaviors

University of Victoria
Victoria, BC
06.2024

Associate of Science - Psychology

Camosun College
Victoria, BC
06.2020

High School Diploma -

St. Francis Xavier's High School
Hisar, India
05.2016

Skills

  • Judgment and Decision-Making
  • High level of patience and emotional resilience
  • Performance Improvement
  • Complex Problem-Solving
  • Organization and Prioritization
  • Active Listening
  • Non-judgemental personality
  • Highly empathetic
  • Strategic Methods
  • Data Analysis and Interpretation
  • Evaluating the quality of evidence
  • Strong interpersonal skills

Certification

Food Safe Certification Level 1


Working towards a First Aid/CPR


Serving it Right


Class 5 driver's license

Hobbies

  • Weight Lifting
  • Hiking
  • Learning a new skill
  • Roller Skating

Timeline

Guest Service Agent

Oak Bay Beach Hotel
04.2022 - 07.2022

Liquor Store Associate

Liquor Depot
07.2019 - 09.2019

Restaurant Supervisor

Quesada Burritos And Tacos
04.2019 - 06.2019

Restaurant Manager

Dairy Queen Grill & Chill
01.2018 - Current

Bachelor of Science - Psychology, Neuroscience And Behaviors

University of Victoria

Associate of Science - Psychology

Camosun College

High School Diploma -

St. Francis Xavier's High School

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Aastha Bhutani