Aastha Bhasin
Scarborough,ON
Summary
Fraud Analyst with extensive experience at RBC Bank, specializing in fraud analysis and dispute resolution. Achievements include educating clients and implementing security measures that significantly reduced financial losses. Strong problem-solving skills and effective communication facilitate successful outcomes in high-pressure situations. Dedicated to compliance and protection of client information.
Overview
4
4
years of professional experience
Work History
Dispute Operation Officer
RBC Bank
Toronto, Ontario
10.2023 - 06.2025
- Assist clients in recovering funds from merchants for services not received or merchandise not received, ensuring a fair resolution.
- Process disputes and chargebacks in line with the terms and conditions of Visa, Mastercard, and merchants.
- Serve as a trusted advisor to clients, explaining the dispute process, and setting clear expectations.
- Analyzing the best dispute type based on the transaction and scenario, and gathering communication history and supporting documents if required.
- Maintain compliance with regulatory requirements and card network policy while managing sensitive customer information securely.
- Educating clients about the ongoing scams and the importance of safeguarding personal information, while advising them to use their cards securely.
Fraud Analyst
RBC Bank
Toronto, Ontario
11.2022 - 10.2023
- Educated clients on security measures to mitigate fraud risks, and protect assets.
- Resolved fraud-related issues promptly, ensuring exceptional customer service.
- Analyzed transactions to identify and address potential fraud accurately.
- Maintained strong relationships with colleagues to foster collaboration.
- Ensured compliance with fraud prevention processes and controls.
- Investigated suspicious transactions, and escalated cases as needed.
- Contributed to fraud prevention policies to reduce financial losses.
Fraud & Dispute Officer
Concentrix
Hamilton, Ontario
07.2022 - 11.2022
- Monitored transactions to identify suspicious activities and potential fraud cases.
- Communicated with clients regarding fraudulent activities impacting their accounts.
- Monitored suspicious activity on customer accounts, identified potential fraud and reported findings to management.
- Analyzed customer disputes to identify root causes and potential resolutions.
- Documented findings and maintained accurate records of dispute cases.
- Resolved customer disputes through detailed investigation and effective communication.
- Processed chargeback requests from merchant banks according to established procedures.
Customer Service Advisor
Concentrix
Hamilton, Ontario
06.2021 - 07.2022
- Documented conversations with customers to track requests, problems, and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through the analysis of large quantities of data.
- Tracked chargeback activity to identify best practices for determining fraud.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
Education
Post Degree Certificate - Digital And Content Marketing
York University
Toronto04-2022
Post Degree Certificate - Human Resources Management
York University
Toronto05-2021
BBA - General
New Delhi Institute of Management
India05-2019
Skills
- Fraud analysis
- Dispute resolution
- Client education
- Customer relationship management
- Risk assessment
- Problem solving
- Effective communication
- Attention to detail
Timeline
Dispute Operation Officer
RBC Bank
10.2023 - 06.2025
Fraud Analyst
RBC Bank
11.2022 - 10.2023
Fraud & Dispute Officer
Concentrix
07.2022 - 11.2022
Customer Service Advisor
Concentrix
06.2021 - 07.2022
Post Degree Certificate - Digital And Content Marketing
York University
Post Degree Certificate - Human Resources Management
York University
BBA - General
New Delhi Institute of Management
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