Aasma Ali
Montréal,QC
Overview
8
8
years of professional experience
Work History
Human Resources Coordinator
PandaPay
Montreal, Quebec (QC)
06.2023 - 03.2024
- Updated employee records in HR database system.
- Conducted background checks for potential candidates.
- Served as primary contact for onboarding and offboarding.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Handled confidential information with discretion and sensitivity.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Managed office administration tasks.
- Ensured availability of office supplies.
- Tracked office expenses.
- Handled receiving and sending packages.
- Managed office mail duties.
- Managed office social committee and planned company events.
Organizational Development Consultant
Ontario Association of Family Mediators (OAFM) - Ottawa Chapter · Internship
Ottawa, ON
01.2023 - 05.2023
- Responsible for building engagement within a non-profit organization. Collaborated closely with the president of the organization to identify areas for improvement and develop effective solutions through the design and delivery of workshops and presentations. Aimed to foster a positive work culture and promote collaboration, teamwork, and open communication amongst employees.
Loss Prevention Representative
TD Bank
Montréal, QC
11.2022 - 02.2023
- Serve as the client's first point of contact while dealing with TD Canada Trust's Financial Crimes.
- When authenticating clients, adhere to privacy policies and procedures to guarantee that all client information is completely protected
- Determine whether account activity or maintenance is fraudulent and take the appropriate action to resolve the situation
- Inform the client about the procedures for fraudulent activity, and provide them with the knowledge and skills to assist in preventing fraud in the future.
Customer Service Agent
Voxdata Solutions Inc
Montréal, QC
01.2020 - 05.2022
- Answering incoming calls and emails by using the software "Zendesk." understanding clients' individual needs, recommending appropriate solutions to their problems, and ensuring proper follow-up is made if needed
Customer Service Representative
NCRI
Montréal, QC
08.2018 - 05.2019
- Worked in Customer service and sales scheduled appointments for clients in need of HVAC technicians
Resolution Specialist
EGS & NCO Financial
Montréal, QC
09.2016 - 08.2018
- Promoted from customer service agent to resolution supervisor within the first year of employment.
- Handled existing customer escalations by promptly returning calls.
- Managed all incoming customer phone calls related to escalations.
- Provided floor support and guidance to new hires and trainees.
Education
Bachelor's Degree - Human Relations/Organization Development and Change, Management
Concordia University
Montreal, Quebec04.2023
Certificate - Teaching English to Speakers of Other Languages (TESOL Plus)
International Open Academy
03.2022
Some College (No Degree) -
Dawson College
Montreal, QCSkills
- Leadership skills
- Strong computer skills and multitasking
- Risk management
- Team building
- Microsoft Office
- Communication and interpersonal skills
- Active listening
- Conflict resolution
Languages
- English,French,Hindi,Urdu
Timeline
Human Resources Coordinator
PandaPay
06.2023 - 03.2024
Organizational Development Consultant
Ontario Association of Family Mediators (OAFM) - Ottawa Chapter · Internship
01.2023 - 05.2023
Loss Prevention Representative
TD Bank
11.2022 - 02.2023
Customer Service Agent
Voxdata Solutions Inc
01.2020 - 05.2022
Customer Service Representative
NCRI
08.2018 - 05.2019
Resolution Specialist
EGS & NCO Financial
09.2016 - 08.2018
Bachelor's Degree - Human Relations/Organization Development and Change, Management
Concordia University
Certificate - Teaching English to Speakers of Other Languages (TESOL Plus)
International Open Academy
Some College (No Degree) -
Dawson College
Similar Profiles
Yessine Ben AyedYessine Ben Ayed
Internship in Energy Engineering and Hybrid System at EnertragInternship in Energy Engineering and Hybrid System at Enertrag
Adamantia DarsaklisAdamantia Darsaklis
Product Owner II at Sysco CanadaProduct Owner II at Sysco Canada
ALEX KOCUNALEX KOCUN
Partner and Head of Operations at MontVR / FUNHUBPartner and Head of Operations at MontVR / FUNHUB
Simone BohdanowyczSimone Bohdanowycz
Outdoor Education Camp Counselor at Farm and Wilderness ConservationOutdoor Education Camp Counselor at Farm and Wilderness Conservation
Nikkie MooreNikkie Moore
Human Resources Coordinator/Payroll Coordinator at The Heart Matters Foster Family AgencyHuman Resources Coordinator/Payroll Coordinator at The Heart Matters Foster Family Agency