Aashray Lal
Whistler,BC
Summary
Proven leader with extensive experience at Fairmont Chateau Whistler, adept in staff management and operations optimization. Excels in complex problem-solving and interpersonal communication, significantly enhancing team productivity and customer satisfaction. Demonstrates adaptability and professionalism, achieving notable improvements in workflow efficiency and guest service standards.
Overview
3
3
years of professional experience
Work History
Spa Experience Supervisor
Scandinave Spa Whistler
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Housekeeping Manager
Fairmont Chateau Whistler
06.2023 - 10.2023
- Assisted in managing and overseeing the housekeeping team, including assigning tasks, providing training, and ensuring efficient workflow.
- Monitoring the cleanliness and maintenance of rooms, public areas, and back-of-house areas to maintain high standards of cleanliness and guest satisfaction.
- Addressing guest inquiries, requests, and complaints related to housekeeping services promptly and professionally to ensure guest satisfaction.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
Assistant Front Office Manager
Fairmont Chateau Whistler
06.2022 - 06.2023
- Providing excellent customer service by addressing guest inquiries, requests, and concerns promptly and professionally. Ensuring a smooth and efficient check-in and check-out process.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
Front Desk Agent
Fairmont Empress
08.2021 - 05.2022
- Greeting guests, verifying reservations, collecting payment, assigning rooms, and providing key cards. Ensuring a smooth and efficient check-in and check-out process.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Master of Arts - Tourism And Hospitality Management
Royal Roads University
Victoria, BC05.2022
No Degree - Adventure Tourism Management
Queenstown Resort College
Queenstown, Otago, New Zealand06.2016
BBA - Marketing
SVKM's Narsee Monjee Institute of Management Studi
Mumbai, India06.2014
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Operations Management
- Schedule development
- Inventory Oversight
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Time Management
- Excellent Communication
- Decision-Making
- Organizational Skills
- Team building
- Interpersonal Skills
- Professionalism
- Adaptability
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
French
Elementary
Timeline
Spa Experience Supervisor
Scandinave Spa Whistler
10.2023 - Current
Assistant Housekeeping Manager
Fairmont Chateau Whistler
06.2023 - 10.2023
Assistant Front Office Manager
Fairmont Chateau Whistler
06.2022 - 06.2023
Front Desk Agent
Fairmont Empress
08.2021 - 05.2022
Master of Arts - Tourism And Hospitality Management
Royal Roads University
No Degree - Adventure Tourism Management
Queenstown Resort College
BBA - Marketing
SVKM's Narsee Monjee Institute of Management Studi