Aashneet Kaur
Edmonton
Summary
As a professional advisor bringing 6+ years of diverse experience in roles ranging from accounting to technical support, demonstrating a robust skill set in accounts administration, customer relations, and problem-solving. Known for efficiently resolving incidents and maintaining strong customer relationships, these skills have been honed across various industries. With a keen eye for detail and a commitment to continuous learning, ready to leverage my skills to contribute to a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
ecobee Inc.
03.2024 - 11.2025
- Provided technical assistance to customers, resolving issues related to smart home devices and software.
- Collaborated with cross-functional teams to troubleshoot and optimize product performance for user satisfaction.
- Documented customer interactions and technical solutions in a knowledge base for future reference.
- Provided remote client support by troubleshooting hardware, network, software, and customer service-related requests and inquiries.
- Assessed customer needs, identified root cause of problems, and implemented solutions for successful resolution.
Insurance Advisor
TD Bank - Insurance
11.2022 - 02.2024
- Advised clients on insurance products, tailoring solutions to meet individual needs and preferences.
- Conducted comprehensive policy reviews to identify coverage gaps and recommend improvements.
- Educated clients on risk management strategies, enhancing their understanding of insurance benefits.
- Developed and maintained strong client relationships through regular communication and follow-ups.
- Collaborated with underwriting teams to streamline policy approvals and enhance customer service efficiency.
Technical Support Specialist
Concentrix Inc.
03.2021 - 10.2022
- Provided training to end users on how to use the company's IT systems.
- Developed procedures for installing, configuring, troubleshooting, and maintaining computer systems.
- Translated complex technical details and instructions to clients.
- Collaborated with other departments to resolve client inquiries efficiently and effectively.
- Resolved conflicts between different operating systems or applications running on the same machine.
Supervisor
Mr. Sub
04.2019 - 03.2021
- Oversaw daily operations to maintain high service standards and optimal team performance.
- Trained and mentored new staff on food safety protocols and customer service practices.
- Coordinated inventory management processes to ensure product availability and minimize waste.
- Developed team schedules to optimize labor resources while meeting operational demands.
- Implemented training programs to enhance staff skills in food preparation and customer interaction.
Accountant
VHR Solutions
01.2018 - 10.2018
- Prepared and maintained accurate financial reports, ensuring compliance with accounting standards and regulations.
- Analyzed financial data to identify trends, contributing to informed decision-making processes for management.
- Collaborated with cross-functional teams to streamline budgeting processes and improve resource allocation efficiency.
- Developed and implemented internal controls to enhance accuracy in financial reporting and reduce discrepancies.
Education
Global Business Management -
Fleming College
Peterborough, ON04.2020
Bachelor of Commerce - undefined
Khalsa College
Patiala, India04.2018
Skills
- Customer support
- Accurate documentation
- Problem resolution
- Technical troubleshooting
- Application installations
- Account management
- User training
- Office 365 security
- Remote support
- Remote desktop support
- Software installation
Certification
- OTL License
- LLQP License
Timeline
Technical Support Specialist
ecobee Inc.
03.2024 - 11.2025
Insurance Advisor
TD Bank - Insurance
11.2022 - 02.2024
Technical Support Specialist
Concentrix Inc.
03.2021 - 10.2022
Supervisor
Mr. Sub
04.2019 - 03.2021
Accountant
VHR Solutions
01.2018 - 10.2018
Bachelor of Commerce - undefined
Khalsa College
Global Business Management -
Fleming College