Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aashna Shahi

Ottawa,ON

Summary

Highly efficient and experienced crew member and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Expert in Office 365 along with exceptional customer service skills.

Overview

5
5
years of professional experience

Work History

Crew Member

Tim Hortons
06.2022 - Current
  • Worked front counter, drive-thru and window.
  • Sandwich artist.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Sandwich Artist

SUBWAY®Restaurants
07.2023 - 01.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

English as a Second Language Teacher

SIEC
09.2021 - 04.2022
  • Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
  • Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences

Customer Service Representative

StepUp HR
02.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Front Desk Receptionist

JW Marriott Hotel
04.2019 - 01.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Master of International Business Management - Business

Algonquin College
Ottawa, ON
12.2023

Post-Degree Certificate - Hospitality And Tourism Operations Management

Seneca College of Applied Arts And Technology
North York, ON
01.2023

Bachelor in Hospitality & Catering Technology - Hospitality And Tourism Management

Chandigarh University
Chandigarh, India
01.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Interactive communication skills
  • Food Preparation

Languages

English
Full Professional

Timeline

Sandwich Artist

SUBWAY®Restaurants
07.2023 - 01.2024

Crew Member

Tim Hortons
06.2022 - Current

English as a Second Language Teacher

SIEC
09.2021 - 04.2022

Customer Service Representative

StepUp HR
02.2021 - 03.2022

Front Desk Receptionist

JW Marriott Hotel
04.2019 - 01.2020

Master of International Business Management - Business

Algonquin College

Post-Degree Certificate - Hospitality And Tourism Operations Management

Seneca College of Applied Arts And Technology

Bachelor in Hospitality & Catering Technology - Hospitality And Tourism Management

Chandigarh University

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Aashna Shahi