Aashish Narwal
Stoney Creek
Summary
Hardworking and reliable individual with strong ability helping people. Offering communication and quick problem solving ability. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Air Duct Technician
Power Vac Duct Cleaning
08.2022 - Current
- Provided detailed reports outlining completed tasks, allowing clients to better understand their HVAC system''s overall performance status.
- Stayed current with industry advancements in air duct technologies, incorporating new techniques into daily work practices to better serve clients.
- Worked closely with other technicians to troubleshoot complex problems, leveraging collective expertise for more accurate diagnoses and repairs.
- Provided superior customer service by addressing concerns professionally and promptly, fostering trust and loyalty among clientele.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Air Duct Technician
Divine Duct Cleaning
07.2021 - 08.2022
- Improved air quality in residential and commercial properties by thoroughly cleaning air ducts and HVAC systems.
- Enhanced customer satisfaction by providing timely and efficient services for maintaining their indoor air quality.
- Reduced energy consumption in buildings by optimizing the performance of air ducts and ventilation systems.
- Identified potential issues within HVAC systems, recommending appropriate solutions to ensure optimal functionality.
- Completed comprehensive training programs on various types of HVAC equipment, staying up-to-date on best practices for servicing these complex systems.
Office Administrator
Airex Inc.
10.2018 - 07.2019
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Supported departmental goals with a coordination of inter-departmental meetings and collaborative initiatives.
- Improved workplace efficiency with regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Technical Customer Service Representative
Crystal Fountains
06.2017 - 09.2018
- Manage the orders in the system to ensure meet client’s deadlines and keep them informed throughout the process.
- Work with clients to increase their understanding and appreciation of Crystal Fountains’ products and services and provide training as necessary.
- Gather and report (to Customer Care Supervisor) customer feedback relating to their experience with Crystal Fountains’ products and services in order to monitor the image of Crystal Fountains in the market.
- To service the post sales needs of customers such as remote support or technical support during site installations.
- To provide technical phone support to clients in relation to products and fountain construction, focused on electrical and controls.
- Promptly and accurately respond to Customer requests for product information.
- To provide onsite support services as required – Start up and programming of fountains.
- Promptly and accurately respond to Customer requests for trouble shooting of electrical and controls equipment and standard components (Same day turn around)
- To service and manage warranty claims. Determination of when trouble shooting leads to products being returned for warranty or further investigation by the quality team.
- Education, training, warranty issues, technical help customer communication, customer satisfaction
- Selection of appropriate controls technologies
- 13. Quoting and estimating of mechanical and electrical devices
Office Administrator
Quantum First Automation
07.2016 - 06.2018
- Oversee and co-ordinate office administrative procedures and review,
- Evaluate and implement new procedures.
- Carry out all administrative activities.
- Assemble data and prepare periodic and social reports, manuals and
- correspondence.
- Establish work priorities, delegate work to office support staff and ensure
- Deadlines are met.
- Assist in preparation of operating budget.
- Supervise records management and related stuff.
Education
High School Diploma -
Humber College
Toronto, ON04.2016
Skills
- Problem-solving abilities
- Work calmly under pressure
- Communication
- Leadership
- Active listening
- HVAC system knowledge
- Power Tools Operation
- Heavy Lifting
- Customer Service
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional
Timeline
Air Duct Technician
Power Vac Duct Cleaning
08.2022 - Current
Air Duct Technician
Divine Duct Cleaning
07.2021 - 08.2022
Office Administrator
Airex Inc.
10.2018 - 07.2019
Technical Customer Service Representative
Crystal Fountains
06.2017 - 09.2018
Office Administrator
Quantum First Automation
07.2016 - 06.2018
High School Diploma -
Humber College
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