ONTAP, Windows
AASHISH KAPOOR
Storage Engineer
Brampton
Summary
Career-focused and experienced IT professional with 16+ years of experience in a storage industry.
Results-oriented IT professional with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
APAC Solution Support Engineer
NetApp
3 2015 - Current
- Leading a team of 50 Field Engineer from Wipro and Accel Services
- Implementation of NETAPP cluster based Storage
- MetroCluster Troubleshooting
- Data Migration – 7MTT Tool
- Implemented Cisco/ Brocade and NetApp Switch
- Head-swap and Tech Refresh
- Preparation and Presentation of Audit & Health Reports for Storage infrastructure
- Prepare, present and discuss “Upgrade Advisor” action plan with customers
- Perform non-disruptive upgrade (NDU) which includes the upgrade of both storage system software and storage system firmware, Operating system software (Data ONTAP), Operating system firmware (BIOS), Shelf firmware, Disk firmware
- Troubleshooting complex cases onsite with NetApp TSE’s and Escalation Engineers
- Customer handling & Escalation Management – India & SAARC
- Remediation project for Storage
- Manage, shadow TPM engineers on field, make sure that they understand the technology and help them diagnose and troubleshoot problem in network attached storage
- Mentor TPMs with technical knowledge and case handling skills
- Focused towards customer service response time and support experience
- Cross Functional Collaboration.
I.T. Analyst
Tata Consultancy Services
09.2013 - 02.2015
- Worked as a Team Leader for Storage at offshore location (Gurgaon)
- Responsible for consulting & administering across NetApp/IBM/Hitachi technologies
- Expertise in NetApp NAS/SAN, DATA ONTAP, IBM DS, Brocade Switch, EMC Data domain
- Management of end to end Infrastructure service delivery across geography and ensuring timely delivery
- Worked on VLAN topology across networks/ NAS Architecture/ SAN Switch
- Performed host based storage migrations
- Responsible for doing audits
- Communication with onsite team and Client team (APPLE) at Newark, Pineville, Reno, Maiden and Singapore Data Center.
Professional Services Engineer
Frontier Business Systems/ ONSITE at NETAPP
11.2011 - 08.2013
- Worked as a CDP resource for NetApp (Alternate Workforce)
- Responsible for consulting across NetApp technologies for DC or DR setup, with various solutions set
- Creating plans considering NetApp best practices on storage capacities and efficiency features
- Implementation of NetApp technologies including – MetroCluster, SnapMirror, SnapVault, SnapRestore, OSSV, Snapshots, Deduplication, and RAID-DP
- Consulted, sized, implemented NetApp technologies involving FAS series, V-Series, Head Swap.
Associate Technical Consultant – Storage
Grid Infocom Pvt Ltd/ ONSITE at NETAPP
02.2010 - 10.2011
- Responsible for consulting across NetApp technologies for DC or DR setup, with various solutions set
- Creating plans considering NetApp best practices on storage capacities and efficiency features
- Implementation of NetApp technologies including – MetroCluster, SnapMirror, SnapVault, SnapRestore, OSSV, Snapshots, Deduplication, and RAID-DP
- Consulted, sized, implemented NetApp technologies involving FAS series, V-Series, Head Swap.
Engineer Trainee
Oxigen Services Pvt Ltd
08.2008 - 02.2010
- Local installation of OS on all Blades successfully
- Installation & configuration of Servers, Firewall, Switches
- Installed & Implemented Cyberoam (Unified Threat Management System), fully functional
- Responsibility for successfully executing checklists and prepare shift plans for the team
- Installed, implemented and configured Portwise Server and application.
Education
Post Graduate Diploma in Management - Systems & Marketing
Institute of Technology & Management
Ghaziabad, India 04.2001 - 04.2012
Bachelor of Technology - Computer Science
Punjab Technical University
Jalandhar, India07.2008
Diploma/Polytechnic (3 Years) - Computer Science
Haryana State Board of Technical Education
Haryana, India06.2005
Skills
NETAPP
SAN Switch (Cisco Brocade)
Trouble Shooting
Team Management
Project Management
Storage Management
FAS/ AFF / Solidfire/ MetroCluster / E-Series
Firmware upgrades
End-User Requirements
Storage Area Network (SAN) / Network Attached Storage (NAS)
Storage Implementation
Installation
Service Delivery Management
NetApp Administration
Team Management
Technical Enabler
Troubleshooting skills
Technical Support
User Support
NetApp Hardware troubleshooting/ Support
Storage Area Network expertise
Storage security best practices
Storage encryption methods
Network Attached Storage knowledge
Storage Infrastructure Troubleshooting
Storage vendor management
Teamwork and Collaboration
Problem-solving abilities
Decision-Making
Technical Troubleshooting
Self Motivation
Relationship Building
Team building
Attention to Detail
Certification
NetApp Certified Technology Associate
Globalexposure
Experience in interacting with the Technical Support (OEMs) Experience in supporting & working with onsite team & Client team at Newark, Pineville, Reno, Maiden & Singapore
References
References Available upon request
Training
- NetApp Ontap Cluster Mode Administration/ Troubleshooting
- NetApp Data Protection Troubleshooting
- Solidfire
- StorageGRID
- MetroCluster Hardware & Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
I.T. Analyst
Tata Consultancy Services
09.2013 - 02.2015
Professional Services Engineer
Frontier Business Systems/ ONSITE at NETAPP
11.2011 - 08.2013
Associate Technical Consultant – Storage
Grid Infocom Pvt Ltd/ ONSITE at NETAPP
02.2010 - 10.2011
Engineer Trainee
Oxigen Services Pvt Ltd
08.2008 - 02.2010
Post Graduate Diploma in Management - Systems & Marketing
Institute of Technology & Management
04.2001 - 04.2012
APAC Solution Support Engineer
NetApp
3 2015 - Current
Bachelor of Technology - Computer Science
Punjab Technical University
Diploma/Polytechnic (3 Years) - Computer Science
Haryana State Board of Technical Education