Aashish Chhabra
Brampton,ON
Summary
Dynamic and enthusiastic professional, recently graduated with a post-graduate degree in Project Management from Algoma University. Leveraging 2+ years of diverse experience, including a year with Accenture in the technical support department in India and current employment at UPS. Adept at blending technical acumen with strong communication skills to drive results. Passionate about technology and software, with a background in Computer Science and Engineering. Thrives in professional, problem-solving environments, where task-oriented approaches drive success. Known for adaptability, quality work and a continuous learning mindset. Seeking to apply my skills and knowledge to contribute meaningfully in a dynamic Canadian work environment.
Overview
4
4
years of professional experience
Work History
Revenue Recovery Auditor (Part-Time)
UPS
12.2022 - Current
- Performs package audits with DWS and GSS machines, streamlining auditing procedures for improved efficiency and accuracy, leading to higher recovered revenue.
- Handles 1000+ packages each day with quality percentage of 97%.
- Train all new employees of the Team.
Technical Support Analyst (Full-Time)
Accenture
02.2021 - 02.2022
- Supported 6000+ quick service restaurants all over The US and Canada with Technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Translated complex technical issues into simpler language for non-technical users.
Marketing Specialist (Intern)
Sensations Marcom
03.2020 - 07.2020
- Streamlined communication processes, leading to improved collaboration between clients and the stakeholders.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Education
Post-Graduate Diploma - Project Management
Algoma University
Brampton, Ontario04.2024
Bachelor of Technology - Computer Science Engineering
GTB Institute of Technology
New Delhi, India05.2019
Grade 12 - Science And Computer Science
Sumermal Jain Public School
New Delhi05.2015
Skills
- System enhancement
- Configuration Management
- Technical equipment inspection and serve resolution
- Customer Service & Support via Chat and Call
- Strong Interpersonal Communication
- Fluent with Incident Management (ServiceNow and JSM)
- Data Recovery Methods(Web-Server Backup)
- SQL and Python for Data Cleaning and Wrangling
- Strong Technical writing Ability to write Knowledge Base Articles
Timeline
Revenue Recovery Auditor (Part-Time)
UPS
12.2022 - Current
Technical Support Analyst (Full-Time)
Accenture
02.2021 - 02.2022
Marketing Specialist (Intern)
Sensations Marcom
03.2020 - 07.2020
Post-Graduate Diploma - Project Management
Algoma University
Bachelor of Technology - Computer Science Engineering
GTB Institute of Technology
Grade 12 - Science And Computer Science
Sumermal Jain Public School
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