AASHISH
Montreal,QC
Summary
Reputable customer service professional brings strong communication skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Newrest Corp.
Montreal, QC
09.2022 - Current
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Produced thorough, accurate and timely reports of project activities.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Analyzed business performance data and forecasted business results for upper management.
Administrative Officer
Newrest Corp.
Montreal, QC
02.2022 - 09.2022
- Maintained accurate department and customer records.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Directed customer communication to appropriate department personnel.
Education
Supply Chain Management
Montreal College of Information Technology
Montreal, QC01-2022
Financial Services And Financial Security Advisor
Cégep De La Gaspésie Et Des Îles
Montreal, QC01-2021
Bachelor of Commerce - Economics
Panjab University
01-2018
Skills
- Software Management
- Team Collaboration
- Customer Relations
- Negotiating
- Supply Chain Management
- Executive Support
Timeline
Customer Service Manager
Newrest Corp.
09.2022 - Current
Administrative Officer
Newrest Corp.
02.2022 - 09.2022
Supply Chain Management
Montreal College of Information Technology
Financial Services And Financial Security Advisor
Cégep De La Gaspésie Et Des Îles
Bachelor of Commerce - Economics
Panjab University
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