Aashima Sharma
Charlottetown,PE
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Efficiently works as a part of team to reach personal and business goals. Strong communicator with a soft spoken verse which results in customer convincing skills. A firm hand on English verbal and written communication skills
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Io Solutions Contact Center
Charlottetown, PE
04.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Insurance Advisor
ICICI Prudential Life Insurance Ltd.
Ludhiana, PUNJAB
01.2022 - 08.2022
- Advised customers on changes in existing policies or new options available in the market.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Service Representative
Škoda
Ludhiana, Punjab
10.2021 - 08.2022
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Followed up with customers after purchase to ensure satisfaction.
- Educated customers about sales processes, warranty requirements and service standards.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
Education
High School Diploma -
DAV PUBLIC SCHOOL
Ludhiana, Punjab04-2021
Bachelor of Science - Environmental Studies
UPEI
Charlottetown, PESkills
- Information Security
- Multi-Task Management
- Product Sales
- Microsoft Office Expertise
- Sales Closing
- Report Generation
- Paperwork Processing
- Inbound and Outbound Calling
Accomplishments
- Participated in River Clean Up programme held at the state level in punjab
- Fostered street dogs and provided healthcare, food, water and shelter
- Participated in UNSW Global Australia educational assessment exam
- Merit certificate in AVANTIKA essay writing competition
- Creative Editor of the school yearbook from grade 4th - grade 10th
Languages
Hindi
Native/ Bilingual
English
Full Professional
Punjabi
Full Professional
Certification
- Successfully cleared Insurance Regulatory and Development Authority exam held at the national level (IRDA)
- License for insurance advisor at ICICI Life insurance Ltd. - ICI01460988
Affiliations
- Poetry writing
- Reading
- Volunteer work
- Music
References
References available upon request.
Timeline
Customer Service Representative
Io Solutions Contact Center
04.2023 - Current
Insurance Advisor
ICICI Prudential Life Insurance Ltd.
01.2022 - 08.2022
Customer Service Representative
Škoda
10.2021 - 08.2022
High School Diploma -
DAV PUBLIC SCHOOL
Bachelor of Science - Environmental Studies
UPEI
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