Aashima Palta
Delta,BC
Summary
At Hampton Inn, I spearheaded housekeeping operations, enhancing guest satisfaction through innovative process improvements and a keen focus on quality assurance. My adept management of vendor relations and inventory, combined with a strong foundation in guest relations and a commitment to staff development, significantly contributed to the hotel's esteemed cleanliness reputation. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Hampton Inn By Hilton
04.2018 - Current
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Education
Diploma of The Hospitality Management Program - Hospitality Management
Quantam College
Richmond, BC03.2024
Skills
- Quality Assurance Controls
- Ordering cleaning supplies
- Guest Relations
- Strong administrative and clerical skills
- Housekeeping knowledge
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Housekeeping Supervisor
Hampton Inn By Hilton
04.2018 - Current
Diploma of The Hospitality Management Program - Hospitality Management
Quantam College
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