Aashima Chhibber
Barrie,Canada
Summary
Professional with expertise in Agile project coordination and cross-functional team leadership at Affirm U.S. Achieved a 20% improvement in operational efficiency through innovative solutions and effective stakeholder collaboration. Proficient in MS Project and Trello, with strong skills in budget administration, staff training, and process optimization. Recognized for enhancing productivity and reducing downtime through strategic planning and problem-solving initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collection Officer
Affirm U.S
11.2024 - Current
- Used decision support tools to prioritize customer accounts.
- Collaborated with Risk and Compliance to handle escalations.
- Reviewed payment histories to identify delinquent accounts for follow-up actions.
- Educated clients on credit policies and best practices for financial management.
- Maintained accurate records of interactions and transactions in the database system.
- Attended meetings with senior management concerning collection strategies and performance results.
- Developed collection strategies for delinquent accounts, including payment arrangements with customers.
Front Office Supervisor
Casino Rama
05.2022 - 06.2025
- Directed team using Agile methodologies to optimize guest traffic management.
- Utilized Trello for effective scheduling and reporting of operations.
- Trained staff on customer service standards, enhancing overall service quality.
- Facilitated interdepartmental communication to promptly address guest needs.
- Conducted meetings with front office staff to resolve shift-related issues.
- Oversaw inventory management of supplies and equipment utilized by front office team.
Capstone Project Consultant
Georgian college
05.2024 - 07.2024
- Led a capstone initiative focused on integrating AI tools into digital learning environments to improve student engagement and academic outcomes.
- Created and maintained comprehensive project documentation, including Gantt charts, Work Breakdown Structures (WBS), and risk registers, using MS Project.
- Applied Agile principles to manage deliverables, conduct sprint reviews, and gather continuous feedback.
- Collaborated with cross-functional teams and faculty stakeholders to align deliverables with institutional goals.
- Presented project results and recommendations to academic evaluators, contributing to project closure and knowledge transfer.
- Facilitated meetings to gather stakeholder requirements and feedback.
- Analyzed project risks and implemented mitigation strategies proactively.
- Monitored project progress, adjusting plans as necessary for alignment.
Sustainable Recreation Hub Project
Georgian college
01.2024 - 04.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Assistant Manager
The North Restaurant
07.2017 - 05.2022
- Planned and coordinated staff schedules to optimize service coverage.
- Trained staff on process improvements to enhance operational efficiency.
- Managed inventory levels to ensure adequate supplies for service.
- Oversaw customer service interactions to boost guest satisfaction.
- Facilitated team meetings to address operational challenges and propose solutions.
- Assisted in daily operations, contributing to smooth restaurant functionality.
Customer Service Rep
HGS
04.2020 - 03.2022
- Managed Jira service tickets and proposed enhancements to improve efficiency.
- Assisted customers with product inquiries and resolved service issues effectively.
- Processed orders and managed customer accounts to ensure seamless transactions.
- Maintained accurate records in CRM systems for effective service tracking.
- Educated customers on product features and benefits to enhance understanding.
- Cultivated strong customer relationships to drive repeat business.
Shift Manager
KFC/Taco Bell
03.2015 - 11.2016
- Directed operations and staff scheduling with quality standards.
- Supervised daily operations to maintain efficient service in a fast-paced environment.
- Trained and mentored team members on customer service and food preparation standards.
- Managed inventory levels to ensure adequate supply of food and beverage items.
- Ensured compliance with health and safety regulations during food handling processes.
- Assisted in resolving customer complaints to enhance overall dining experience.
Education
Postgraduate Diploma - Project Management
Georgian College
Barrie, ON10.2024
Postgraduate Diploma - Hospitality Management
Georgian College
Barrie, ON12.2016
Bachelor of Science -
University of Delhi
Delhi, India07.2014
Skills
- Agile & Hybrid Project Coordination
- Change & Risk Management
- Strategic Project Portfolio Planning
- Quality Assurance & Stakeholder Communication
- Cross-functional Team Leadership
- Customer Experience Optimization
- Resource & Time Management
- Team collaboration
- Conflict resolution
- Strong negotiation skills
- Research, reporting, and documentation
- MS Project Jira Trello Asana Smartsheet Mondaycom
- PowerPoint
- SharePoint
Certification
- Work Smart Campus Certificate
- Microsoft Office Suite Certified
- Smart Serve Ontario Certified
- CAPM in progress
Timeline
Collection Officer
Affirm U.S
11.2024 - Current
Capstone Project Consultant
Georgian college
05.2024 - 07.2024
Sustainable Recreation Hub Project
Georgian college
01.2024 - 04.2024
Front Office Supervisor
Casino Rama
05.2022 - 06.2025
Customer Service Rep
HGS
04.2020 - 03.2022
Assistant Manager
The North Restaurant
07.2017 - 05.2022
Shift Manager
KFC/Taco Bell
03.2015 - 11.2016
Postgraduate Diploma - Project Management
Georgian College
Postgraduate Diploma - Hospitality Management
Georgian College
Bachelor of Science -
University of Delhi
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