Aarzoo Sharma
Scarborough,ON
Summary
Compassionate Medical Office Assistant, with proven track record of providing exceptional administrative support in healthcare settings. Co-ordinate patients across multidisciplinary services: Chiropody, Optometry, Pharmacy and Research. I excel in multitasking and thrive in a fast-paced environment. My strong communication skills and empathetic nature allow me to build positive relationships with patients and provide them with the highest level of care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Healthmax clinic
St. Catharines, Ontario
04.2024 - Current
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Maintained inventory of supplies used in clinical setting.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
MEDICAL OFFICE ASSISTANT
Amar Hospital
Patiala
04.2017 - 06.2019
- Administrative Support: Provide administrative support to healthcare professionals, including physicians, nurses, and other staff members
- Perform tasks such as answering phones, scheduling appointments, and managing patient records
- Patient Communication: Greet patients, answer inquiries, and assist with registration and check-in processes
- Provide patients with information about clinic services, procedures, and insurance coverage
- Maintain a professional and courteous demeanor at all times
- Medical Record Management: Maintain accurate and up-to-date patient records in accordance with healthcare regulations and privacy guidelines
- Enter patient information into electronic health record (EHR) systems, update medical histories, and ensure completeness and accuracy of documentation
- Billing and Coding Assistance: Assist with medical billing and coding processes, including verifying insurance coverage, processing payments, and submitting claims
- Follow up on outstanding balances and coordinate with billing staff to resolve any issues or discrepancies
- Clinical Support: Prepare examination rooms, sterilize equipment, and assist healthcare providers during patient exams and procedures
- Perform basic medical tasks such as taking vital signs, collecting specimens, and administering medications as directed
- Patient Education: Provide patients with information and resources to help them understand their medical conditions, treatment options, and follow-up care instructions
- Offer support and guidance to help patients navigate the healthcare system
- Inventory Management: Monitor and replenish medical supplies and equipment as needed
- Maintain inventory levels, organize supply storage areas, and coordinate with vendors to ensure timely delivery of supplies
Education
Post Graduate diploma - Healthcare Administration and Service Management
Conestoga College
Waterloo01.2022
Master of Science - Biochemistry
01.2018
Bachelor of Science - Biotechnology
Punjabi University
Patiala01.2016
Skills
- Administrative Duties
- Customer Service
- Medical Laboratory
- Electronic Medical Records
- Appointment Scheduling
- Vital Signs
- Insulin Pumps
- Laboratory experience
- Medical Procedures
- Technical Skills
- Patients
- Investigations
- Scheduling
- Account Receivable
- Medical Terminology
- Accuracy
- Incoming and Outgoing Mail
- Patient Registration
- Billing
- EMR
- Payroll Processing
- Accident reports
- Microsoft Office applications
Certification
- First AID and CPR
- Phlebotomy
- Venepuncture
- Intra-Muscular injection
References
Available Upon Request
School Projects Thesis
- Differential Fractionation, Photochemical Analysis and Antibacterial activity study of Calliandra, Haematocephala against E. coli
- Capstone Project- Opioid Sensitization and Naloxone Distribution Program
Timeline
Clinical Assistant
Healthmax clinic
04.2024 - Current
MEDICAL OFFICE ASSISTANT
Amar Hospital
04.2017 - 06.2019
Post Graduate diploma - Healthcare Administration and Service Management
Conestoga College
Master of Science - Biochemistry
Bachelor of Science - Biotechnology
Punjabi University