Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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AARZOO MULLAJI

Burnaby,BC

Summary

Highly motivated and detail-oriented individual with experience in customer service and knowledge of computer programs such as Microsoft Word, Excel, and other relevant applications. Proven ability to work effectively in a team and individually. Dedicated to achieving goals and delivering high-quality work while adapting to changing circumstances Strong interpersonal and communication skills, focusing on providing exceptional customer service.

Overview

4
4
years of professional experience

Work History

Bilingual Customer Service Representative

Real Canadian Superstore
03.2022 - 01.2023
  • Provided exceptional customer service to high volume of clients in a fast-paced environment, ensuring efficient and effective service delivery.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Successfully navigated language barriers with clients who spoke English as a second language, utilizing active listening and clear communication to facilitate understanding and resolve issues
  • Demonstrated professionalism and composure in dealing with difficult clients, remaining calm and collected in high-pressure situations and defusing tense interactions with tact and diplomacy.
  • Utilized problem-solving skills to resolve customer complaints and issues, identifying root causes and developing effective solutions to meet the needs of clients.
  • Maintained a positive and helpful demeanour, fostering a welcoming and inclusive environment for all clients.

Junior Manager

Nutrend Lifestyle Private Limited
04.2019 - 03.2020
  • Managed all organizational operations, policies, and objectives to maximize productivity and returns.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised various tasks in quest of completing project.
  • Coordinated with marketing, operations, engineering, and research departments to unify product vision and strategy.
  • Managed budgets, financial forecasts, and expenditures to ensure optimal allocation of resources and maximize returns on investment.
  • Conducted performance evaluations, provided feedback and coaching, and developed training programs to enhance the skills and abilities of staff members.

Nail Artist

Self Employed Services
03.2020 - Current
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Provided a welcoming and professional environment, greeting clients with a friendly demeanor and creating a comfortable atmosphere during appointments.
  • Managed a roster of 30-40 clients, maintaining their schedules and preferences to ensure repeat business and satisfaction.
  • Managed inventory and ordering of supplies, ensuring that necessary materials were always available for appointments and minimizing waste.
  • Conducted bookkeeping to track income and outflow in the business, ensuring accurate financial records and enabling effective budgeting and financial decision-making.

Education

BBA - Bachelor of Business Administration

Yorkville University
New Westminster
01.2022

Skills

  • Exceptional customer service skills in a fast-paced environment
  • bilingual
  • Strong communication and active listening abilities
  • Proficient in Microsoft Word, Excel, and budget management
  • Staff Development
  • Effective problem-solving and complaint resolution
  • Calm and composed under high-pressure situations
  • Coordinated cross-departmentally to unify product vision and strategy

Additional Information

PROFESSIONAL DEVELOPMENT

  • Attended Project Management Institute (PI) seminars and workshops on topics such as project planning, risk management, and project leadership (2019-2022).
  • Participated in Canadian West Coast Chapter (CWCC) events and workshops, including networking events, panel discussions, and professional development sessions (2019-2022).


Awards

  • University Scholarship, awarded by Yorkville University for academic excellence (2022-2025)

Timeline

Bilingual Customer Service Representative

Real Canadian Superstore
03.2022 - 01.2023

Nail Artist

Self Employed Services
03.2020 - Current

Junior Manager

Nutrend Lifestyle Private Limited
04.2019 - 03.2020

BBA - Bachelor of Business Administration

Yorkville University

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AARZOO MULLAJI