AARYN STEELE
Sacramento
Summary
Dynamic professional with extensive experience at First Step Communities, excelling in client relationship management and staff training. Proven ability to resolve conflicts and enhance team performance, while maintaining high customer satisfaction. Skilled in documentation and reporting, ensuring effective communication and operational efficiency. Committed to fostering a positive work environment and achieving organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
First Step Communities
North Highlands
12.2024 - Current
- Supervised daily operations, ensuring strict adherence to organizational policies.
- Trained and mentored staff in community service best practices.
- Coordinated resource allocation to support program initiatives and client needs effectively.
- Developed schedules to optimize team performance and service availability.
- Resolved interpersonal conflicts within the team, fostering a harmonious work environment.
- Acted as liaison between upper management and staff, facilitating open communication.
- Conducted regular performance assessments, providing constructive feedback during evaluations.
Client Support Associate
First Step Communities
Sacramento
11.2023 - 12.2024
- Delivered tailored advice to customers, addressing specific needs and preferences.
- Maintained customer satisfaction through proactive strategies targeting concerns.
- Assisted over 100 program participants daily with a focus on positive outcomes.
- Actively listened to clients, resolving concerns swiftly while escalating critical issues.
- Demonstrated high energy and professionalism in interactions with clients and staff.
- Investigated and efficiently resolved customer inquiries and complaints, ensuring prompt solutions.
Receptionist
TM Cobb
02.2023 - 11.2023
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Provided typing, word processing, and clerical support and assisted with special projects
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Assisted with administrative tasks such as filing documents, copying materials
- Maintained records of all outgoing correspondence for tracking purposes.
Teacher's Assistant
Little Sunshine's Learning Center
08.2018 - 06.2022
- Identified student challenges and discussed corrective actions with lead teacher
- Helped to explain assignments and test instructions to boost student comprehension
- Encouraged student independence and academic achievement by exploring new concepts and activities
- Communicated regularly with parents regarding their child's academic progress and behavior in the classroom
- Collaborated with teachers, parents, administrators, and other staff members to ensure that each student's educational goals were met
- Attended faculty meetings and contributed relevant student data to support program improvement
- Prepared classroom for daily lessons and cleaned and organized between classes.
Customer Service Representative
ACT
01.2016 - 06.2018
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Logged details of customer service calls in computer system following correct protocols
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Met daily customer service quotas with a focus on quality
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Education
Associate of Arts - Early Childhood Education
Consumnes River College
Napa05-2014
Skills
- Telephone Skills
- Mail Handling
- Customer and Client Relations
- Business Correspondence
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Staff training
- Conflict resolution
- Performance assessment
- Client relationship management
- Documentation and reporting
Certification
First Aid & CPR
Timeline
Supervisor
First Step Communities
12.2024 - Current
Client Support Associate
First Step Communities
11.2023 - 12.2024
Receptionist
TM Cobb
02.2023 - 11.2023
Teacher's Assistant
Little Sunshine's Learning Center
08.2018 - 06.2022
Customer Service Representative
ACT
01.2016 - 06.2018
Associate of Arts - Early Childhood Education
Consumnes River College