Aarya Aghvami
Richmond Hill,ON
Summary
Customer Service Representative bringing exemplary skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server - Grill Gate
Grill Gate
Richmond Hill, ON (On-Site)
05.2024 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Home Maintenance
Self Employed
Hybrid
04.2022 - Current
- Assisted clients with general home maintenance such as landscaping, window cleaning, pressure washing, and gutter cleaning
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Cashier
Dollorama
Richmond Hill, ON
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Managed approximately 50-60 customer needs per working day.
Education
Bachelor of Science - Kinesiology
York University
Toronto, ON04.2027
Skills
- Review Cases
- Attentive to People
- Communication Assistance
- Life Skills Development
- Problem Identification
- Client Service and Support
- Childcare experience
- Home care
- Self-care activities
Certification
Smart Serve Certified
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Server - Grill Gate
Grill Gate
05.2024 - Current
Cashier
Dollorama
05.2022 - 09.2022
Home Maintenance
Self Employed
04.2022 - Current
Bachelor of Science - Kinesiology
York University
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