Aarushi Manocha
Brampton,ON
Summary
Detail-oriented and highly organized professional with extensive experience in customer service, administrative functions, and purchasing processes. Proficient in utilizing financial systems, preparing reports, and delivering exceptional support to internal and external stakeholders. Adept at managing competing priorities, problem-solving, and ensuring compliance with policies and procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Toronto
Toronto, Ontario
05.2018 - Current
- Performed front-line customer service, including responding to phone, email, and in-person inquiries.
- Provided administrative support by preparing and formatting reports, charts, and other documentation.
- Resolved customer complaints with empathy, fostering loyalty and repeat business.
- Collaborated with team members to improve service delivery and enhance client satisfaction.
- Managed high-pressure situations effectively while maintaining professionalism.
Customer Service Representative (Part-Time)
City of Vaughan
Vaughan, Ontario
01.2022 - 12.2023
- Responded to public inquiries and provided detailed information on programs and services.
- Conducted safety inspections, ensuring compliance with policies and minimizing risks.
- Assisted in organizing community events, increasing public engagement.
- Maintained detailed records of interactions to improve service delivery.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Associate of Arts - Meeting And Event Planning
Centennial College of Applied Arts And Technology
Scarborough, None04-2024
Associate of Arts - Home Staging And Interior Designing
Sheridan College Institute of Technology And Advanced Learning
Oakville, None05-2022
High School Diploma -
Martingrove Collegiate Institute
Toronto, ON04-2020
Skills
- Administrative Support & Document Preparation
- SAP Financial Systems & Microsoft Office
- Data Analysis & Reporting
- Strong Organizational and Time-Management Skills
- Customer Service & Frontline Communication
- Knowledge of Records Management Principles
- Conflict Resolution & Problem-Solving
- Database Management (Access, Adobe Acrobat)
- Complaint resolution
- Account updating
Certification
- Standard First Aid CPR/AED Level C
- Smart Serve Certification
- Food Safety Certificate
- Workers Health and Safety Awareness
- Social Media Marketing Certificate
Timeline
Customer Service Representative (Part-Time)
City of Vaughan
01.2022 - 12.2023
Customer Service Representative
City of Toronto
05.2018 - Current
- Standard First Aid CPR/AED Level C
- Smart Serve Certification
- Food Safety Certificate
- Workers Health and Safety Awareness
- Social Media Marketing Certificate
Associate of Arts - Meeting And Event Planning
Centennial College of Applied Arts And Technology
Associate of Arts - Home Staging And Interior Designing
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Martingrove Collegiate Institute
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