Aarti Poonia
Kitchener, ON,ON
Summary
Dedicated and compassionate Healthcare Assistant eager to contribute strong interpersonal skills and empathetic approach to patient care in an entry-level role. Seeking a rewarding position to provide crucial support to healthcare professionals, ensuring a positive and efficient healthcare experience for patients. Committed to maintaining a compassionate and organized environment that fosters optimal well-being for all individuals under care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Value Village
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Bakery Packager
RDJ Bakeries Ltd
06.2024 - 12.2024
- Demonstrated flexibility in adapting to changing demands, working overtime hours when necessary to meet deadlines.
- Reduced waste by closely monitoring inventory levels and adjusting production accordingly.
- Maintained open communication with supervisors regarding any issues or concerns related to packaging operations.
- Facilitated efficient order processing by maintaining up-to-date knowledge of product offerings and availability.
- Upheld high standards of cleanliness throughout all stages of bakery packager role, preventing cross-contamination or mixing errors.
- Ensured product quality and consistency by strictly adhering to company standards and guidelines.
Education
Correspondence Course - Biology
Saint Louis Adult Learning & Continuing Education
Kitchener, ON11-2025
Post-Baccalaureate Diploma - Operations Management
Institute of Health And Hygiene
India02-2023
Bachelor of Science - Science
Kurukshetra University
India05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Patient Monitoring
- Electronic health records
- Teamwork
- Communication
- Patient safety and comfort
- Patient positioning
- Decision making
- Customer relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Certificate of Operation Theatre Technician
Timeline
Customer Service Representative
Value Village
12.2024 - Current
Bakery Packager
RDJ Bakeries Ltd
06.2024 - 12.2024
Correspondence Course - Biology
Saint Louis Adult Learning & Continuing Education
Post-Baccalaureate Diploma - Operations Management
Institute of Health And Hygiene
Bachelor of Science - Science
Kurukshetra University
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