Summary
Overview
Work History
Education
Skills
Honors and Recognition
References
Timeline
Generic

Aarti Patel

Kitchener,ON

Summary

Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.

Overview

5
5
years of professional experience

Work History

Customer Service Associate Team Leader

Canadian Tire
Kitchener, Ontario
10.2021 - Current
  • Accurately entered customer information, purchase details, and transaction data into the company’s CRM and POS systems, ensuring data integrity and consistency.
  • Verified customer information, purchase history, and account details to resolve discrepancies and maintain accurate records.
  • Processed orders and returns, ensuring customer transactions were recorded correctly in the system, with accurate stock levels and pricing.
  • Assisted in generating sales reports, inventory logs, and customer service metrics by gathering data from multiple sources and ensuring proper formatting.
  • Maintained customer database by updating contact details, purchase preferences, and loyalty program information to enhance the customer experience.
  • Collaborated with the store team to support data management, providing accurate information on inventory and customer requests.
  • Provided guidance, mentoring and training for new customer service associates.

Administrative Assistant

Bank of India
Gujarat
05.2020 - 05.2021
  • Assisted in generating reports by compiling data from various sources, ensuring correct formatting, and presentation.
  • Managed office documentation, including filing, scanning, and organizing both physical and digital records.
  • Supported the coordination of meetings and internal communication via Microsoft Teams and email.
  • Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
  • Conducted routine data verification to identify and correct discrepancies, improving data accuracy.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Education

Strategic Global Business Management -

Conestoga College
Kitchener, Ontario
12.2022

Bachelor of Business Administration -

Gujarat
India
05.2020

Skills

  • Attention to Detail
  • Organization & Time Management
  • Communication & Collaboration
  • Creative Problem-Solving
  • Adaptability
  • Technical Proficiency
  • Customer relationship building

Honors and Recognition

  • Awarded for the student of the year at B.B.A. College., 2018
  • Hosted an annual award function at B.B.A. College, 2017
  • Certificate of Appreciation

References

References available upon request.

Timeline

Customer Service Associate Team Leader

Canadian Tire
10.2021 - Current

Administrative Assistant

Bank of India
05.2020 - 05.2021

Strategic Global Business Management -

Conestoga College

Bachelor of Business Administration -

Gujarat

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Aarti Patel