Aarti devi
Etobicoke,ON
Summary
Results-oriented professional with a strong background in customer service and retail. Seeking a dynamic role where I can leverage my exceptional customer service and organizational skills to contribute to a team-focused environment. Eager to bring my diverse experience and commitment to delivering outstanding service to a grow the oriented organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonald’s
Etobicoke
07.2023 - Current
- Provided personalized customer service, addressing inquiries and concerns with empathy and attentiveness
- Implemented quality assurance measures to uphold brand standard and ensure customer satisfaction
- Facilitated smooth ordering process, guiding customers through menu options and accurate entering order into the system
- Monitor the quality and cleaning in dining area
- Promote the reasonable offers to benefit the customers and increase the sale
- Created an inviting environment for families, friends, neighbours and fellow employees
Customer Service Representative
DHL
, India
10.2018 - 12.2021
- Conducted data entry with precision and efficiency, consistently meeting deadlines
- Managed inbound telephone inquiries and complaints, demonstrating patience and professionalism in resolving issues
- Proactively updated knowledge base on product offerings, pricing and promotional campaigns to better assist customers
- Expedited purchase order (via call or email)
- Established effective communication channels with carrier representatives to streamlines shipping and delivery process, ensuring timely deliveries
- Provided customer service support, including training new staff members in customer service practices
- Prepare daily balance sheet and update the higher authority
- Track the shipments and negotiate the rates with local suppliers
Education
Postgraduate certificate - accounting
YORK UNIVERSITY
12.2023
Post graduate certificate - business administrative
YORK UNIVERSITY
04.2023
Master of commerce -
PUNJABI UNIVERSITY PATIALA
05.2018
Skills
- Exceptional customer service abilities
- Excellent interpersonal skills
- Proficient in Microsoft Office applications
- Skilled in handling payments accurately
- Effective strategy planning
- Expertise in record preparation and maintenance
- Thorough document management proficiency
- Flexible to work and quick learner
- Knowledge of tally ERP9
- Strong organizational and communications skill
Certification
- Basic Computer Diploma, Universal Education, 01/01/16
- Tally ERP9, Universal Education, 01/01/16
Availability
Anytime (weekdays, weekends and holidays)
Timeline
Customer Service Representative
McDonald’s
07.2023 - Current
Customer Service Representative
DHL
10.2018 - 12.2021
Postgraduate certificate - accounting
YORK UNIVERSITY
Post graduate certificate - business administrative
YORK UNIVERSITY
Master of commerce -
PUNJABI UNIVERSITY PATIALA
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