Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aarti Chhabra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Shift Leader

Coatsco
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • outer literate with an intimate knowledge of Microsoft office (Word, Excel, and Outlook)

Key Holder

SoftMoc
10.2022 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.

Customer Service Representative

Amazon
01.2020 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Diploma - Supply Chain Management

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
04.2024

Diploma in International Business Management - Business

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
08.2023

Master of Science - Mathematics

Punjab University
Chandigarh, India
07.2019

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Strong verbal and written communication
  • Inventory Counts
  • Shift Paperwork Completion
  • Logistics Coordination
  • Computer Proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Paperwork Processing
  • Appointment Scheduling

Languages

English
Hindi

Timeline

Shift Leader

Coatsco
01.2024 - Current

Key Holder

SoftMoc
10.2022 - Current

Customer Service Representative

Amazon
01.2020 - 02.2022

Diploma - Supply Chain Management

Cambrian College of Applied Arts And Technology

Diploma in International Business Management - Business

Cambrian College of Applied Arts And Technology

Master of Science - Mathematics

Punjab University

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Aarti Chhabra