Aarti chauhan
Customer service
pickering,ontario
Summary
Passionate and dedicated Customer Service Representative with over two years of experience in providing outstanding customer support. Expert in managing diverse customer interactions, efficiently resolving issues, and offering comprehensive solutions. Demonstrates a proven ability to enhance customer satisfaction and loyalty through exceptional communication, adept problem-solving skills, and a customer-centric approach. Skilled in thriving within fast-paced environments, utilizing CRM systems to optimize service delivery and streamline processes.
Overview
2
2
years of professional experience
Work History
Sr Representative, Operations
Concentrix
Gurgaon
11.2023 - 05.2024
- Managed inbound and outbound customer communications via phone, email, and chat, maintaining an average response time of 30 seconds.
- Achieved a customer satisfaction rating of 97% by consistently meeting and exceeding performance targets.
- Assisted customers with product inquiries, order processing, escalations and account management, ensuring a seamless service experience and providing solutions that align with company policies.
- Collaborate with cross-functional teams to address customer feedback and drive product enhancements.
Customer Service Representative
Majorel Group
Gurgaon
04.2023 - 08.2024
- Handle customer inquiries and bookings for hotels, and vacation packages via phone, email, and chat.
- Process reservations accurately in the booking system, ensuring all customer preferences and special requests are noted.
- Resolve booking issues, including changes, cancellations, and rebooking, while maintaining a positive customer experience.
- Achieve a customer satisfaction rating of 96% by consistently meeting and exceeding performance targets.
Customer Service Representative
Teleperformance Global Services
Gurgaon
03.2022 - 04.2023
- Assisted customers with medical claims inquiries and processing, ensuring a smooth and transparent claims experience.
- Provided detailed information on coverage, benefits, and claim status, addressing any concerns or questions from customers.
- Collaborated with healthcare providers to obtain necessary documentation and information for claims processing.
- Maintain detailed and accurate records of all claims and customer interactions in the CRM system and achieving a customer satisfaction rating of 96% by providing empathetic and efficient service.
Education
Bachelor of Arts - Political Science
Delhi University
New DelhiSkills
- Communication skills
- Attention to details
- Adaptability
- Time management
- Patience and Empathy
Timeline
Sr Representative, Operations
Concentrix
11.2023 - 05.2024
Customer Service Representative
Majorel Group
04.2023 - 08.2024
Customer Service Representative
Teleperformance Global Services
03.2022 - 04.2023
Bachelor of Arts - Political Science
Delhi University
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