Aarthy V P

Digital Subscription Platform:

• Worked as Test Lead for prominent provider of satellite-based television services that caters to extensive subscriber base in Americas. Responsible for testing comprehensive system that enables users to easily subscribe to television services through variety of channels, including online media, dealers, and call centers.
• Architecture includes order management system, payment system, credit checks, equipment management, activation, and billing capabilities, providing smooth end-to-end experience for users.

Roles and Responsibilities:

• Lead the testing team in onshore and offshore for conducting regression and end to end testing.
• Facilitated frictionless communication between onshore, offshore and client side vendor teams for seamless project delivery.
• Created test plan, tests cases and scenarios for various FRs and NFRs.
• Executed the test cases and documented and reporting bugs, defects on JIRA interoperability flaws, and other issues.
• Meticulously triaged and handled issues/change requests along with testing new functionalities. Responsible for assigning the defects to onshore and offshore team members
• Responsible for maintaining Requirement Traceability Matrix by collaborating with clients on daily basis.
• Communicated progress of testing regularly to stakeholder to manage expectations and timelines.
• Built automated test scripts to do regression testing work using Katalon Studio.
• Demonstrated methodical, detail-oriented, and thorough approach to all assignments while adhering to compressed timelines with zero slippage in timelines.

Projects worked on:

Pest Control Management System:

• Worked as Test Lead for end-to-end Pest Control Management software.
• This customizable, multi-tenant application is used for managing details for any Pest Control company such as: various types of services, cadence, chemicals, schedules, plans and customers of such companies.

COVID-19 Awareness Program:

• Worked as software tester on multilingual website that is aimed at creating awareness and addressing stigma and misconceptions around COVID-19 vaccine through various modes.
• Worked as software tester on healthcare system that is responsible for spreading awareness about COVID-19 to general public during pandemic.

Responsibilities

• Spearheaded creating comprehensive test plans and executing test cases
• Responsible for meticulously documenting issues and bugs in Jira with proper reproduction steps and necessary details
• Constantly appreciated by managers and peers for demonstrated performing testing in tighter timelines with zero slippage. Also, consistently have held team accountable for timelines.
• Conducted defect triage meetings and prioritized incoming defects along with ongoing testing responsibilities
• Improved existing automation test framework written in Java and Selenium, increasing test coverage by 30% and rewriting more than 50% of code to improve readability and maintainability

• Provide 1st level service support and point of contact – perform troubleshooting and resolve issues well within SLAs
• Constantly monitor incoming and outgoing calls made by associates for quality purposes and provide necessary mentorship to achieve maximum quality
• Performed reviews and streamlined processes within team increasing productivity by about 25% while also reducing manpower by 40%
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Analyzed quality and performance data to support operational decision-making