AARSHENA PARMAR
Halifax,NS
Summary
Dedicated and detail-oriented professional with extensive experience as an Administrative Assistant. Proven ability to manage office operations, provide exceptional customer support, and streamline administrative processes. Skilled in handling customer inquiries, resolving issues promptly, and maintaining positive client relationships. Proficient in office software and communication tools, with a strong focus on efficiency and accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Associate/ Administrative
Foresters Financial
11.2022 - 04.2024
- Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, brokers, case managers, and other agencies, advanced scheduling, daily scheduling changes and other administrative duties
- Collaborate closely with team members and management to predict weekly needs and make sure that there is exceptional service standards and provide high-quality client services
- Comply with daily and weekly scheduling deadlines while working in a fast-paced atmosphere with constantly shifting priorities
- Make sure that private information about clients, brokers, beneficiaries, and policy operations is appropriately safeguarded and kept secured
- Other duties/tasks as assigned by manager
Customer Service Representative
Metro Inc
01.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Cloud Computing for Big Data -
Lambton College
Toronto, ON08.2023
Bachelors Of Technology in Information Technology -
Swarrnim Startup & Innovation University
Gujarat, India07.2021
Skills
- Data entry proficiency
- Appointment Scheduling
- Follow-up skills
- Insurance Verification
- Problem-Solving
- Insurance Billing
- Paperwork Processing
- Call Management
- Client Relations
- Document Control
- Microsoft Office Softwares
Timeline
Customer Service Representative
Metro Inc
01.2023 - 04.2024
Customer Service Associate/ Administrative
Foresters Financial
11.2022 - 04.2024
Cloud Computing for Big Data -
Lambton College
Bachelors Of Technology in Information Technology -
Swarrnim Startup & Innovation University
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