AARSHDEEP Brar
Hamilton,ON
Summary
Accomplished Customer Service Manager at Walmart, adept in CRM and team leadership, significantly reduced customer complaints through proactive problem-solving and exceptional service. Skilled in MS Office and fostering collaboration, consistently exceeded customer satisfaction goals by prioritizing effective solutions and team mentorship.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Walmart
07.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Department Manager
Walmart
03.2022 - 07.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Associate
Walmart
10.2020 - 03.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
No Degree - International Business
Thompson River University
Kamloops, BC12.2021
MBA - Business Administration
Punjabi University
Patiala, India05.2017
Skills
- Customer Service
- Problem-Solving
- Decision-Making
- Cash Handling
- Training and mentoring
- Team Building and Leadership
- Customer Relationship Management (CRM)
- MS Office
Languages
English
Full Professional
Timeline
Customer Service Manager
Walmart
07.2022 - Current
Department Manager
Walmart
03.2022 - 07.2022
Associate
Walmart
10.2020 - 03.2022
No Degree - International Business
Thompson River University
MBA - Business Administration
Punjabi University
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