AARSHDEEP BHULLAR
Abbotsford
Summary
Experienced customer support professional with 5 years of expertise in ensuring customer satisfaction. Specializes in account management, payment assistance, reimbursements, and technical troubleshooting. Demonstrates proficiency in upselling, live chat, and technical skills. Proficient in utilizing Salesforce, Zendesk, Outlook, Microsoft Excel, Microsoft PowerPoint, Genesis, and Cisco.
Overview
4
4
years of professional experience
Work History
Account Management
Sutherland
03.2024 - 03.2025
- Detail-oriented and organized professional with expertise in managing scholarship accounts, financial aid programs, and student funding initiatives within Florida scholarship program
- Skilled in financial administration, policy implementation, and stakeholder engagement, ensuring efficient distribution and oversight of scholarship funds
- Strong background in budget management, compliance monitoring, and data analysis, with a commitment to equitable access to education
- Adept at collaborating with educational institutions, government agencies, and community partners to enhance program effectiveness and student success
Customer Service Representative
Maximus Canada BC Public Service
12.2023 - 03.2024
- Dedicated and results-driven public service professional with experience in policy development, program administration, stakeholder engagement within the BC Public Service
- Proven ability to deliver high-quality government services, implement policies, and support strategic initiatives that enhance public programs and community well-being
Customer Service Representative
HGS Canada
01.2022 - 12.2023
- Worked as a Customer Service Representative at HGS Canada for Shaw and Rogers
- Handled outbound/inbound customer care calls and addressed billing inquiries
- Achieved monthly recurring revenue above 90% for 2 years
- Ensured customer satisfaction as a customer support advisor
- Resolved customer complaints promptly and efficiently
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Logged details of customer service calls in computer system following correct protocols
- Provided account information to customers and explained bill service policies and customer rights
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Followed up with customers regarding product functionality and overall satisfaction
Account Management
Amazon Canada Fulfillment Centre
09.2020 - 01.2022
- Streamlined account management processes for increased efficiency and improved customer experience.
- Contributed to team success by collaborating with colleagues on account management tasks.
- Supported organizational account management duties under direct supervision.
- Increased customer retention by developing and implementing strategic account management plans.
Education
(BCA)Bachelor's Degree - Computer Applications
Dr. CV Raman University
06.2019
Skills
- Communication
- Computer applications
- Outbound Sales
- Problem-solving
- Upselling
- Customer support
- Customer feedback
- Sales
- Live chat
- Teamwork
- Time management
- Customer retention
- Relationship building
- Telemarketing
- Customer service
- Technical support
- Customer satisfaction
- Quality control
- Account management experience
- Account management strategy
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Account Management
Sutherland
03.2024 - 03.2025
Customer Service Representative
Maximus Canada BC Public Service
12.2023 - 03.2024
Customer Service Representative
HGS Canada
01.2022 - 12.2023
Account Management
Amazon Canada Fulfillment Centre
09.2020 - 01.2022
(BCA)Bachelor's Degree - Computer Applications
Dr. CV Raman University
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