Yeow Kwang Lim
Vancouver,Canada
Summary
- 21 Years of experience in the airline/hospitality industry.
- 12 Years of heating and preparing in-flight meals and supervising junior cabin crew.
- Flexible and adaptable, able to work under pressure in a fast-paced environment.
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Concierge
Tribe management Inc.
09.2023 - Current
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
Flight Attendant
Cathay Pacific Airways
01.1997 - 01.2020
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Independent Sales Representative
World Book Encyclopaedia Inc.
01.1993 - 01.1997
- Commissioned sales of encyclopaedia and child-development products.
Market Development Manager
All Eight Marketing Services
01.1989 - 01.1993
- Sales of medical and laboratory products to labs, clinics and hospitals.
- Developing the market for new products.
- Organising workshops, seminars and talks for laboratory personnel.
Medical Technologist (Microbiology)
National unversity Hospital
01.1986 - 01.1989
- Handling clinical materials for microbiological investigations.
- Culture media preparation and tissue culture techniques.
- PerForming antibiotics sensitivity tests.
Education
BSc degree in Microbiology and Biochemistry -
National University of Singapore
01.1986
Skills
- Vendor interaction
- Exceptional communication
- Management interaction
- Interpersonal communications
- Excellent Multitasking
- Strong Work Ethic
- Effective problem solving
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Timeline
Concierge
Tribe management Inc.
09.2023 - Current
Flight Attendant
Cathay Pacific Airways
01.1997 - 01.2020
Independent Sales Representative
World Book Encyclopaedia Inc.
01.1993 - 01.1997
Market Development Manager
All Eight Marketing Services
01.1989 - 01.1993
Medical Technologist (Microbiology)
National unversity Hospital
01.1986 - 01.1989
BSc degree in Microbiology and Biochemistry -
National University of Singapore
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