- Embracing outdoor adventures such as golf and skiing
- Music
- DIY and Home Improvement
- Learning new cooking techniques and expanding my culinary skills
Aaron Wessels
Gores Landing
Summary
Dynamic leader with a proven track record at Lauria Hyundai, adept in customer service and proficient in Serti, Quorum, and Excel. Excelled in enhancing customer loyalty, improving team productivity, and implementing cost-saving measures all while producing 3000+ hours per year for every year worked as a technician. Known for outstanding brand representation by consistently hitting "fixed right the first time" Hyundai key metric and finishing year over year in the top 5 dealerships in Canada since 2018.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shop Manager
Lauria Hyundai
08.2020 - Current
- Maintained a clean, safe, and inviting shop environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Reported issues to higher management with great detail.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
Fixed Operations Manager
Lauria Hyundai
01.2018 - 08.2020
- Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed warranty claims efficiently to ensure timely resolution of issues while minimizing financial impact on the dealership.
Shop Foreman
Lauria Hyundai
10.2015 - 01.2018
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Diagnosed and repaired problem vehicles using state of the art software and equipment.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Lead Automotive Diagnostician
Degroots Diagnostic Centre
07.2004 - 10.2015
- Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
- Stayed current on industry trends and advancements through continued education, increasing knowledge base and expertise.
- Saved customers money by identifying alternative repair options when appropriate, maintaining trust and loyalty among clientele.
- Identified recurring issues among specific makes or models of vehicles which led to proactive preventative measures being put into place.
Education
Technological Education Internship - Education
Queens University
Kingston, ONAutomotive 310S - Automotive
Durham College
WhitbySkills
- Customer service
- Employee management
- Employee scheduling
- Proficient in Serti, Quorum, Excel
- Task delegation
- Brand representation
- Department oversight
- Recruitment and hiring
- Effective leader
- Price structuring
Certification
310S Automotive Service Technician
Interests
Timeline
Shop Manager
Lauria Hyundai
08.2020 - Current
Fixed Operations Manager
Lauria Hyundai
01.2018 - 08.2020
Shop Foreman
Lauria Hyundai
10.2015 - 01.2018
Lead Automotive Diagnostician
Degroots Diagnostic Centre
07.2004 - 10.2015
Technological Education Internship - Education
Queens University
Automotive 310S - Automotive
Durham College
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