Aaron Tower
Regina,SK
Summary
Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Owner/Operator
offAxis 3d Printing
Regina, Saskatchewan
11.2021 - Current
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies to meet business goals.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
CSR, Sales
Shippers Supply
Regina, SK
05.2019 - 03.2021
- Informed customers about special pricing opportunities, enhancing their awareness of the company's offerings.
- Provided attentive support to new and loyal customers, ensuring their satisfaction through prompt issue resolution.
- Established and activated customer accounts.
- Kept informed about the latest promotions, exchange guidelines, payment policies and security practices.
- Delivered excellent customer service by promptly responding to incoming inquiries via calls and emails.
- Cultivated strong relationships with customers, enhancing opportunities for repeat sales.
- Ensured customer satisfaction by effectively communicating billing procedures, processing payments accurately and offering guidance in establishing payment options.
- Upheld quality control policies and procedures, resulting in increased customer satisfaction.
- Explored logistics options to optimize the distribution process
Sales Advisor
CRF Switching/Telus
Regina, SK
08.2018 - 05.2019
- Delivered excellent customer service by promptly addressing requests and concerns.
- Managed sales activities and tracked sales performance using CRM system.
- Identifying growth opportunities by regularly analyzing territory and market potential.
- Remained up-to-date with the most recent developments in sales promotions, product updates, and service changes.
- Successfully increased sales through suggestive selling tactics and promoting additional purchases.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
DTS/Coach, Charter Assistant, School Bus Driver
LP3 Transportation
Regina, SK
07.2016 - 05.2017
- Managed driver-related activities, including training and assistance, for a team of 20+ individuals in alignment with the initial stages of a new company.
- Coached drivers through evaluations, providing positive feedback and affirmations for their successes
- Handled responsibilities as a Charter Assistant, including organizing and prioritizing incoming charters for timely distribution to various school zones.
- Utilized acquired skills in transportation industry to excel as a Bus Driver
- Maintained safe and efficient transportation of passengers from departure to arrival.
- Demonstrated exceptional time management skills in coordinating precise pick-up times for each student run or charter.
- Maintained a focus on passenger and driver safety while enhancing efficacy in logistics and dispatch.
Paratransit Supervisor
First Transit
Regina, SK
10.2014 - 03.2016
- Served as a reliable point of contact for Paratransit operators, offering hands-on support and maintaining regular radio communication
- Enhancing operator capabilities in problem solving through on-field coaching and pop-up training.
- Enhanced adherence to City of Regina safety regulations and procedures among operators
- Scheduled operations in compliance with City of Regina standards and union regulations, while considering operator limitations
- Ensured effective onboarding of operators by providing comprehensive safety and training guidance.
- Implemented dispatch and logistics operations for efficient transportation services.
Education
Diploma in Leadership/Youth Counseling -
Canadian Lutheran Bible Institute/Prairie Bible Institute
Camrose, ABSkills
- Superior Communication
- Problem-Solving
- Coaching
- Empowering others
- Team Focus
- Adaptable to changing circumstances and situations
- Active listening
- Leadership
References
Available upon request
Training and certificates
- Thinking Driver Certificate
- Class 2A Driver’s License
- CPR/First Aid
Timeline
Owner/Operator
offAxis 3d Printing
11.2021 - Current
CSR, Sales
Shippers Supply
05.2019 - 03.2021
Sales Advisor
CRF Switching/Telus
08.2018 - 05.2019
DTS/Coach, Charter Assistant, School Bus Driver
LP3 Transportation
07.2016 - 05.2017
Paratransit Supervisor
First Transit
10.2014 - 03.2016
Diploma in Leadership/Youth Counseling -
Canadian Lutheran Bible Institute/Prairie Bible Institute
Similar Profiles
Mariia BahnychMariia Bahnych
Personal Assistant to the Managing Director / Content Creator at 3DTrade (sales of the equipment for 3d printing)Personal Assistant to the Managing Director / Content Creator at 3DTrade (sales of the equipment for 3d printing)
Barnabás SzépBarnabás Szép
Sales Director at KVINT-R 3D Printing SolutionsSales Director at KVINT-R 3D Printing Solutions
Samy AbdelmaboudSamy Abdelmaboud
Accounting Manager at Namthaja 3D printing SolutionsAccounting Manager at Namthaja 3D printing Solutions