Dedicated Sales/Technical Support Representative with strong skills in network troubleshooting, technical assistance, and customer service. Committed to providing effective solutions and enhancing customer satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales/Technical Support Representative
Connect-it
Niagara Falls
02.2023 - 04.2026
Provided technical assistance to customers via phone and email support.
Diagnosed software and hardware issues for various devices and applications.
Educated customers on product features and best practices for usage.
Cable Installation Technician
Telcon Datvox
Niagara Falls
09.2020 - 12.2021
Installed fiber optic cables in residential and commercial properties, ensuring reliable connectivity for users.
Conducted testing and troubleshooting of cable connections and systems, resolving issues to maintain service quality.
Provided customer support during installations, addressing inquiries to enhance customer satisfaction.
Operated specialized tools for installation and maintenance tasks effectively.
Education
High School Diploma -
Stamford Collegiate
Niagara Falls, ON
06-2017
Some College (No Degree) - Computer Systems-Networking
Niagara College
Niagara-on-the-Lake, ON
09-2026
Skills
Network troubleshooting and diagnosis
Customer service and support
Technical assistance
Troubleshooting techniques
Network infrastructure setup
Exceptional communication techniques
Equipment maintenance and desktop support
Affiliations
Active amateur angular - educating others on systems and techniques for success. Future goals of operating Regional Niagara Fishing Tours
Certification
Smart serve
Other Experience
Home Depot - Niagara Falls - Seasonal Tool Centre associate - Customer Service, POS, Equipment maintenance, Documentation and contract control for equipment rental.
Next Renovations - Niagara Region - Assisted in residential renovations when needed.
Purolator Courier assistant - Seasonal work - Team Player award
Timeline
Sales/Technical Support Representative
Connect-it
02.2023 - 04.2026
Cable Installation Technician
Telcon Datvox
09.2020 - 12.2021
High School Diploma -
Stamford Collegiate
Some College (No Degree) - Computer Systems-Networking
Tier 1 Technical Support Rep/T1E Technical Support Representative/Advanced Product Support at Inmotion HostingTier 1 Technical Support Rep/T1E Technical Support Representative/Advanced Product Support at Inmotion Hosting
Technical Support Representative /Call Center Customer Service Representative at T-MobileTechnical Support Representative /Call Center Customer Service Representative at T-Mobile