Aaron Sloan
Summary
Enthusiastic and dedicated customer-focused professional seeking a Customer Service position. With knowledge of service delivery and proven multitasking abilities, I offer a diverse background in customer service, basic computer programming, contracting, and maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Remote)
Redant Access
01.2023 - Current
- Effectively resolved customer inquiries and issues, leading to increased customer satisfaction and loyalty
- Handled account management duties, providing comprehensive support and information to customers
- Collaborated with team members to enhance service procedures and standards
- Recognized for consistently achieving service targets and exceeding customer expectations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
Contractor
Renown Renovations
06.2021 - 12.2022
- Delivered high-quality contracting services including painting, drywall, flooring, and roofing
- Maintained clear communication with clients to meet their specific requirements and ensure satisfaction
- Managed project timelines and budgets, ensuring efficient completion of projects
- Reduced client complaints by implementing a more effective customer service strategy.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Education
High School Diploma -
Gravenhurst High School
Brampton, ON06.2022
Skills
- Strong customer focus
- Proven ability to handle and resolve customer inquiries and complaints
- Excellent interpersonal and verbal communication skills
- Problem-solving
- Aptitude for identifying and resolving issues
- Data Collection
Languages
English
Native or Bilingual
French
Elementary
Accomplishments
- Muskoka Shield (Jr A)
Assistant Captain
Position: Centre - Vaughn panthers AA
- Mississauga Reps AAA 2021-2022
- Duffield Devils AA
- Missisauga Blackhawks AA
- Westmall Lighting (Captain) (Season Champions)
- Brampton 45's A (Captain)
Timeline
Customer Service Representative (Remote)
Redant Access
01.2023 - Current
Contractor
Renown Renovations
06.2021 - 12.2022
High School Diploma -
Gravenhurst High School
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