Aaron Schurman
Ottawa,Ontario
Summary
Driven professional with a proven track record at the City of Ottawa, adept in problem-solving and effective communication. Excelled in customer service, enhancing loyalty and resolving high-stress situations with empathy. Demonstrated strong leadership and positive engagement, significantly improving camp safety and activity participation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Camp Counselor/Coordinator
City of Ottawa
03.2023 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Customer Service Representative
City Of Ottawa
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - History
University of Ottawa
Ottawa, ON04.2028
Skills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
- Customer Service
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Red Cross CPR/C
- City of Ottawa Cash Handling
- Safeguard Certified
Timeline
Camp Counselor/Coordinator
City of Ottawa
03.2023 - Current
Customer Service Representative
City Of Ottawa
10.2022 - Current
Bachelor of Arts - History
University of Ottawa
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