Aaron Rutherford
McRory Pediatric Services
Los Angeles
1
Certification
18
years of professional experience
Detail-oriented Administrative Professional with extensive experience in healthcare settings. Expertise in managing patient records, coordinating schedules, and optimizing office workflows. Strong communicator and team player, adept at adapting to evolving priorities while maintaining confidentiality.
Work History
Behavioral Health Technician
3 Years 5 Months- Implemented evidence-based behavior interventions to help individuals with behavioral challenges achieve personal goals and enhance quality of life.
- Conducted comprehensive behavioral assessments to identify causes of challenging behaviors and created personalized intervention plans addressing individual needs.
- Monitored patient progress, documenting behavioral changes and adjusting care strategies as needed.
- Trained new staff on best practices for patient interaction and crisis intervention techniques.
- Collaborated with multidisciplinary teams to enhance patient care through effective communication and shared insights.
- Developed and facilitated therapeutic activities that promoted social skills and emotional regulation among patients.
- Ensured compliance with safety protocols, maintaining a secure environment for both patients and staff.
- Conducted regular assessments of patient needs, contributing to tailored treatment modifications for improved outcomes.
- Mentored junior technicians, fostering professional growth and enhancing team performance in delivering high-quality care.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Behavior Interventionist
1 Year 3 Months- Work one-on-one with patients in home or school setting
- Observe patients' behaviors
- Manage crisis situations
- Handled crisis situations to ensure patient safety and de-escalate conflicts
- Documented daily behaviors to track progress and inform treatment adjustments
- Reporting directly to BCBA/supervisors routinely
- Developed and implemented individualized behavior intervention plans to enhance client engagement.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies.
Autism Aide
6 Months- Maintained updated behavior documentation to support client care
- Assisted clients with daily living tasks to promote independence.
- Offered temporary relief for families by caring for their loved ones.
- Managed and resolved crisis situations through effective communication techniques.
- Maintained a safe and secure environment for client and others
- Facilitated nurturing and educational activities to enhance client development.
- Collaborated with healthcare teams to develop personalized care plans for residents.
- Assisted in daily patient care activities and monitored vital signs to ensure health and safety.
Loss Prevention Specialist
5 Months- Ensured safe and secure work environment through proactive monitoring and risk assessment
- Reported internal and external safety concerns directly to district managers to facilitate timely resolution
- Trained employees on updated safety guidelines
- Achieved highest rating as prevention specialist in store by effectively implementing safety protocols.
- Conducted frequent audits of inventory management systems to ensure accuracy and compliance.
- Implemented loss prevention strategies to minimize theft and shrinkage across store locations.
- Developed and maintained loss prevention policies that aligned with corporate standards and regulations.
- Trained staff on effective loss prevention techniques to enhance overall team performance.
Front End Supervisor
11 Months- Greeted customers in a friendly manner
- Responded to questions, helped with merchandise and provided outstanding customer service.
- Directed customers to merchandise within the store.
- Focused on meeting established goals to enhance team performance.
- Increased in store sales.
- Drove initiatives aimed at boosting in-store sales and customer engagement.
- Operated cash registers, managed financial transactions, and balanced drawers.
- Introduced promotions and highlighted opportunities to enhance the customer shopping experience.
- Supervised front-end operations, ensuring efficient customer service and smooth checkout processes.
- Implemented inventory management strategies to optimize stock levels and reduce discrepancies.
- Trained and mentored staff on best practices for customer engagement and operational procedures.
Telemarketer/Manager's Assistant
3 Months- Conducted outbound calls to generate leads and schedule appointments for electrical services.
- Developed and maintained comprehensive knowledge of product offerings to address customer inquiries effectively.
- Utilized CRM software to track interactions and manage follow-up tasks with potential clients.
- Collaborated with sales team to refine messaging and improve call scripts based on client feedback.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Followed up with customers to solicit further sales.
Home Health Aide/Caregiver
8 Years 6 Months- Provided personal care assistance, including bathing, dressing, and grooming for clients.
- Administered prescribed medications and monitored client health status consistently.
- Assisted with daily living activities to enhance client independence and quality of life.
- Coordinated scheduling and transportation for medical appointments and community outings.
- Developed individualized care plans in collaboration with healthcare professionals.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
Phlebotomy - License
High School Diploma
Skills
Crisis intervention
Crisis response
Clinical documentation
Crisis management
Medication administration
Behavioral health
Behavioral support
Patient observation
Behavioral management
De-escalation
Conflict resolution
Verbal de-escalation
Conflict de-escalation techniques
De-escalation techniques
Records management
Log updating
Emergency management
Safety management
Activity monitoring
Data collection
Records maintenance
Care planning
Multicultural competence
Cultural sensitivity
Group facilitation
Family support services
Behavior observation
Co-occurring disorders
Therapeutic interventions
Team collaboration
Time management
Organizational skills
Positive reinforcement
Nonverbal communication
Employee training
Patient education
Therapeutic interventions
Report writing
Active listening
Boundary management
Behavior observation
Documentation skills
De-escalation strategies
Accomplishments
- Achieved positive outcomes by completing data collection with accuracy and efficiency.
- Documented and resolved behavioral issues which led to improved behaviors and improved independence in client.
Certification
- Certified Phlebotomy Technician (CPT) July 2021 to July 2023
- BLS Certification
- First Aid Certification
- CPR Certification
Languages
English - Fluent
Additional Information
- Authorized to work in the US for any employer
- Volunteer sober companion 2010-2017
Nha Certified Phlebotomist
Went to school ands gained my license as a board certified phlebotomist
Timeline
Behavioral Health Technician
McRory Pediatric Services
02.2023 - CurrentRead More
Behavior Interventionist
California Behavioral Treatment Center
03.2022 - 06.2023Read More
Autism Aide
BRIA Health Services
09.2021 - 03.2022Read More
Loss Prevention Specialist
dd's DISCOUNTS
10.2020 - 03.2021Read More
Front End Supervisor
Ross Dress For Less
10.2019 - 09.2020Read More
Telemarketer/Manager's Assistant
Yes Electric and Construction
07.2017 - 10.2017Read More
Home Health Aide/Caregiver
Butte County IHSS
10.2008 - 04.2017Read More
Los Angeles Career College
Phlebotomy from License
Read More
Oroville Adult School
High School Diploma
Read More