Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aaron Rogers

Summary

Field service professional with strong technical skills and track record of delivering high-quality results. Proven ability to adapt to changing needs and work effectively in team environments. Skilled in troubleshooting, maintenance, and customer support. Known for reliability, problem-solving, and focus on achieving operational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Field Service Specialist

CoolIT Systems
05.2024 - Current
  • Led and supported liquid cooling data center deployment projects ensuring seamless execution and operational readiness.
  • Delivered onsite service support for project deployments, collaborating with cross-functional teams to meet deadlines and performance standards.
  • Provided mission-critical remote and virtual support to a global customer base, troubleshooting complex issues, managing installations and startups, and conducting virtual product training to enhance customer success.

Installer Service Specialist

Bathfitter
04.2021 - 05.2024
  • Independently manage end-to-end renovation projects, ensuring efficient execution and delivery of high-quality, same-day results.
  • Conduct thorough testing and inspection of new and existing plumbing fixtures and drainage systems to proactively identify and resolve potential issues.
  • Maintain exceptional customer satisfaction, consistently earning 9–10 out of 10 ratings on Medallia through responsive service and attention to detail.

Journeyman Gasfitter

Justin Time Furnace Inc
08.2017 - 04.2021
  • Adaptable to evolving daily service requests, prioritizing efficiency and customer satisfaction in high-demand environments.
  • Conducted safety testing and compliance checks on gas-fired appliances to ensure proper operation and adherence to regulatory standards.
  • Provided mission-critical emergency response services through regular on-call duties, swiftly resolving urgent issues to maintain safety and service continuity.

Manager

Ceratec
08.2015 - 08.2017
  • Promoted to Manager after leading a successful warehouse optimization initiative, improving efficiency and workflow.
  • Managed shipping logistics, including creating bills of lading and coordinating transportation to ensure timely and accurate deliveries.
  • Oversaw quality control of all incoming and outgoing shipments, utilizing heavy machinery to streamline operations and maintain compliance with safety standards.

Education

Journeyman Ticket - Gasfitting

SAIT
04.2019

Skills

  • Residential HVAC & Plumbing Service
  • Commercial Field Operations
  • Project Management & Execution
  • Remote Support
  • Mission-Critical Emergency Response
  • Technical & Industry-Specific Skills
  • Diagnostic Skills
  • Onboarding New Team Members

Certification

  • Journeyman Gasfitter B Interprovincial Certification
  • Second-Year Apprentice Plumber
  • Second Year Apprentice Pipefitter
  • Forklift Operator
  • Red Cross first Aid

Timeline

Field Service Specialist

CoolIT Systems
05.2024 - Current

Installer Service Specialist

Bathfitter
04.2021 - 05.2024

Journeyman Gasfitter

Justin Time Furnace Inc
08.2017 - 04.2021

Manager

Ceratec
08.2015 - 08.2017

Journeyman Ticket - Gasfitting

SAIT

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Aaron Rogers