Aaron Rodriguez
Irvine
Summary
With over 10 years of experience in customer-facing roles, I bring a unique blend of service excellence, client success, and a passion for exceptional experiences. Currently serving at a prestigious high-end restaurant, I've refined my ability to anticipate and exceed guest expectations while maintaining impeccable service standards. My background in business mentoring has honed my relationship-building and problem-solving skills, allowing me to communicate effectively and adapt to fast-paced, high-pressure environments. Eager to bring my expertise in client success and dedication to outstanding service, I'm excited to contribute to a dynamic team and elevate the guest experience at a renowned restaurant.
Overview
6
6
years of professional experience
Work History
Server
Houston's, Hillstone Restaurant Group
Irvine
03.2025 - Current
- Delivered polished, attentive service in a fast-paced, upscale dining environment while maintaining composure and efficiency in serving multiple tables.
- Provided expert menu guidance, enhancing guest experience through thoughtful recommendations.
- Communicated effectively with kitchen, bar teams, and staff to ensure accurate, timely service and maintaining a culture of teamwork.
- Resolved guest concerns with professionalism and warmth, fostering loyalty and positive reviews.
- Cultivated memorable guest experiences that inspired regulars to return frequently and personally request my service.
Leadership Development Coach
World Wide Group
Remote
01.2021 - Current
- Conducted educational workshops and trainings for 100+ business leaders nationwide in important skills underpinning current leadership and business management goals.
- Assessed new business owners' personal and financial picture and determined action plan to support start-up, recovery and expansion of their online business.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for the newest business owner.
- Monitored and analyzed new business owner progress, results and overall satisfaction.
- Attended seminars, business expos and other events to develop and support small businesses.
Facility Manager
Healthcare Services Group
Laguna Hills
01.2025 - 05.2025
- Supervised staff of 15 in day to day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of budget, scheduling, and maintenance for both internal and external services.
- Led facility management staff and consultants in producing business plan that improved facility operations and monitored patient satisfaction.
- Conducted inspections of facility grounds, external structure, systems and equipment.
Client Success Manager
Pompa Program
Remote
05.2023 - 11.2024
- Managed an ongoing patient load of 180 through video calls, text messages, phone calls, and emails.
- Conducted health screenings, onboarding process, portal education, and health program training with new patients.
- Developed highly empathetic patient relationships and earned reputation for exceeding service standard goals, addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by listening and offering solutions while inspiring interest in program upgrades.
- Collaborated with staff members to enhance patient service experience and exceed team goals through effective satisfaction rates.
Office Manager
AD&G Holdings LLC
Saratoga Springs, NY / Remote
02.2019 - 04.2023
- Developed and implemented team building initiatives and cooperative workplace strategy, resulting in higher employee productivity and morale.
- Maintained a well-organized workspace and atmosphere where employees feel comfortable and motivated.
- Trained new employees in office procedures, job descriptions, and job expectations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created financial dashboards to provide insights into key performance indicators.
Education
D. Psy. in General Psychology
SUNY Adirondack
Queensbury, NY 12804Skills
- Communication
- Leadership
- Problem Solving
- Teamwork
- Adaptability
- Time Management
- Decision Making
- Empathy
- Proactivity
- Resourcefulness
Timeline
Server
Houston's, Hillstone Restaurant Group
03.2025 - Current
Facility Manager
Healthcare Services Group
01.2025 - 05.2025
Client Success Manager
Pompa Program
05.2023 - 11.2024
Leadership Development Coach
World Wide Group
01.2021 - Current
Office Manager
AD&G Holdings LLC
02.2019 - 04.2023
D. Psy. in General Psychology
SUNY Adirondack
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