Aaron Rodriguez
Irvine,CA
Summary
Highly motivated and results-driven professional with a background in leadership development, management, and health coaching. Skilled in driving organizational growth through strategic project management, team leadership, and fostering a culture of health and well-being. Collaborates effectively with cross-functional teams, implements efficient processes, and executes healthcare initiatives to enhance patient outcomes and operational excellence. Demonstrates strong written and verbal communication, problem-solving, and time-management skills. Proven track record of delivering projects on time and within budget. Passionate about leveraging expertise in leadership and wellness to support the company's mission and goals in the healthcare sector.
Overview
6
6
years of professional experience
Work History
Facility Operations Manager
Healthcare Services Group
01.2025 - Current
- Supervised staff of 15 in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Conducted inspections of facility grounds, external structure, systems and equipment.
Leadership Development Coach
World Wide Group
01.2021 - Current
- Conducted educational workshops and trainings for 100+ business leaders nationwide in important skills underpinning current leadership and business management goals.
- Assessed new business owners personal and financial picture and determined action plan to support start-up, recovery and expansion of online business.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for the newest business owner.
- Monitored and analyzed new business owner progress, results and overall satisfaction.
- Attended seminars, business expos and other events to develop and support small businesses.
Client Success Representative
Pompa Program
05.2023 - 11.2024
- Managed an ongoing patient load of 180 through video calls, text messages, phone calls, and emails.
- Conducted health screenings, onboarding process, portal education, and health program training with new patients.
- Developed highly empathetic patient relationships and earned reputation for exceeding service standard goals, addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by listening and offering solutions while inspiring interest in program upgrades.
- Collaborated with staff members to enhance patient service experience and exceed team goals through effective satisfaction rates.
Bank Teller
Wells Fargo
07.2022 - 04.2023
- Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
- Performed routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization while minimizing risks under established policies.
- Interacted with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
- Identified information and services to meet customers financial needs.
Office Manager
AD&G Holdings
02.2019 - 07.2022
- Developed and implemented team building initiatives and cooperative workplace strategy, resulting in higher employee productivity and morale.
- Maintained a well-organized workspace and atmosphere where employees feel comfortable and motivated.
- Trained new employees in office procedures, job descriptions, and job expectations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created financial dashboards to provide insights into key performance indicators.
Education
D. Psy. - General Psychology
Suny Adirondack
Queensbury, NYSkills
- Leadership Development
- Expert Verbal/Written Communication Skills
- Time Management Abilities
- Workshop Coordination
- Strong Analytical and Interpersonal skills
- Adaptable and Strategic
- Culture and Team Building
- Problem-Solving Abilities
- Motivational Speaking
- Counseling Mentorship and Coaching
- Outstanding People Skills
- Resourceful and Organized
Timeline
Facility Operations Manager
Healthcare Services Group
01.2025 - Current
Client Success Representative
Pompa Program
05.2023 - 11.2024
Bank Teller
Wells Fargo
07.2022 - 04.2023
Leadership Development Coach
World Wide Group
01.2021 - Current
Office Manager
AD&G Holdings
02.2019 - 07.2022
D. Psy. - General Psychology
Suny Adirondack
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