Microsoft Office
Aaron Roberts
Business Analyst
Vancouver,BC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Telus Business
Vancouver, BC
01.2019 - 11.2021
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback to create stronger relations and shape business.
- Analyzed key competitors to respond to competitive threats.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Business Analyst
Telus Business
Vancouver, BC
07.2017 - 12.2018
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Analyzed open orders, backlog and sales data to provide sales team with insights.
Escalations Manager
Telus Future Friendly Home
Burnaby, BC
06.2016 - 07.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized exemplary negotiation skills to resolve customer issues while maintaining and high likelihood to recommend standards.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Facilitated inter-departmental communication to effectively provide customer support.
Customer Retention Agent
Telus Future Friendly Home
Burnaby, BC
04.2014 - 06.2016
- Utilized exceptional negotiating skills combined with extensive competitor knowledge to prevent customer chun and reward ongoing loyalty.
- Developed new strategies for customer retention activities including a competitive intelligence site which was successfully launched department wide.
- Investigated and resolved accounting, service and delivery concerns.
Business Process Consultant
Self Employed
Vancouver, BC
12.2013 - 04.2015
- Assessed business processes and identified ways to boost improvement.
- Analyzed and assessed functional and organizational activities.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Optimized core processes to improve business performance and operational agility.
Site Supervisor
Cyan Horticulture
Vancouver, BC
04.2013 - 11.2013
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Business Office Manager
Barca Overnight Ltd. (Transportation)
Vancouver, BC
07.2011 - 02.2013
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maximized cash flow through optimal billing and collection processes.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Production Engineer
Kensington Cabinets
Sechelt, BC
11.2010 - 07.2011
- Created engineering documentation for manufacturing processes, equipment specifications and change notices.
- Performed root cause analysis and implemented corrective actions.
- Applied lean manufacturing processes to enhance quality, reliability or cost-effectiveness.
Education
Bachelor of Science - Wood Product Processing
University of British Columbia
Vancouver, BC 09.2005 - 06.2010
Skills
Strategic planning
Data analysis
Business process mapping
Product development
Competitive analysis
Marketing research
Customer targeting
Pivot tables
Predictive modelling
Needs assessments
Accomplishments
- Awarded a company stock bonus and written letter from our CEO for top Saleforce metrics 2019.
- Awarded 'Leading Star' 2015 for constantly exceptional performance metrics and also received 'Top Performer'.
Software
Salesforce
Power BI
Tableau
Jira
Interests
Weight Lifting
Swimming
Downhill and cross-country skiing
Road Biking
Timeline
Account Manager
Telus Business
01.2019 - 11.2021
Business Analyst
Telus Business
07.2017 - 12.2018
Escalations Manager
Telus Future Friendly Home
06.2016 - 07.2017
Customer Retention Agent
Telus Future Friendly Home
04.2014 - 06.2016
Business Process Consultant
Self Employed
12.2013 - 04.2015
Site Supervisor
Cyan Horticulture
04.2013 - 11.2013
Business Office Manager
Barca Overnight Ltd. (Transportation)
07.2011 - 02.2013
Production Engineer
Kensington Cabinets
11.2010 - 07.2011
Bachelor of Science - Wood Product Processing
University of British Columbia
09.2005 - 06.2010