Aaron Payette
Mississauga,ON
Summary
Deadline-minded Sales Coordinator with knack for establishing lucrative relationships with customers. Highly focused on delivering excellent service and support in busy settings. Experience developing and executing strategies designed to maximize profitability.
Overview
6
6
years of professional experience
Work History
Service Support
Dave and Busters
Oakville, ON
03.2023 - Current
- Coordinated service for food runners and other kitchen staff.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Illustrated knowledge of menu and service offerings to educate guests.
- Verified accuracy of order tickets prior to delivering food items to tables.
- Assisted in maintaining a clean and organized work area throughout each shift.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Ensured that all plates were properly garnished before being served to customers.
- Managed multiple orders simultaneously while adhering to strict timelines for delivery.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Informed management of any issues that arose while preparing or expediting orders.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
Server
East Side Mario's
Oakville, ON
09.2022 - 12.2022
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Shift Leader
Evas
Mississauga, ON
04.2021 - 10.2022
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Team Member
Mcdonalds
Mississauga, ON
10.2017 - 10.2020
- Maintained a clean and organized work area throughout shift.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Monitored expiration dates on food items for freshness assurance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
Clarkson Secondary School
Mississauga, ON06-2019
Skills
- Sales Support
- Complaint Handling
- Escalation Management
- Quality Control
- Service Recommendations
- Customer Service
- Quality Inspection
Timeline
Service Support
Dave and Busters
03.2023 - Current
Server
East Side Mario's
09.2022 - 12.2022
Shift Leader
Evas
04.2021 - 10.2022
Team Member
Mcdonalds
10.2017 - 10.2020
High School Diploma -
Clarkson Secondary School
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