Aaron Nathan
Whistler,BC
Summary
An enthusiastic Aircraft Engineering Graduate with a keen interest in the mountain biking, snowboarding, and outdoor industries. Possessing 8 years of customer service experience across different positions and 7 years of bicycle mechanic expertise. I consistently receive accolades for my meticulous workmanship and attention to detail. Currently, my focus lies in honing my managerial skills, and I derive immense satisfaction from constructing and guiding teams that excel under pressure. I take pride in progressively training my team members throughout the year to ensure their continuous growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Rental Manager Mechanic
Whistler Blackcomb
06.2023 - Current
- Coordinated the assembly and consistent maintenance of 600+ rental bikes across 9 rental locations in the worlds largest bikepark.
- Hired and lead a team of 12 mechanics, across 3 locations. Organizing team training, and provided 1 to 1 training for mechanic in specific areas.
- Insured safety and productivity standards are met and maintained by the team at all locations.
- Scheduled the team of mechanics, and controlled of non-inventory spare parts.
- Managed all warranties between SRAM and the Bikepark.
- Built relationships with a range of rental stores and their operations.
Support Staff
21 Steps
05.2023 - 11.2023
- Assisted bar and service staff, as a food and drinks runner.
Workshop Manager
Comor Sports
05.2023 - 06.2023
- Managed and led a small team of mechanics, to meet the needs of the Store Manager.
- Responsible for workshop productivity and standards.
- Communicated with customers regarding any completed or required work.
- Enhanced customer satisfaction by consistently delivering quality work, presenting options which best suits their needs.
Tuning Shop Technican
Marmot Basin
12.2022 - 05.2023
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Repaired parts, components and assemblies to correct malfunctions.
Snowboard Instructor
Marmot Basin
12.2022 - 05.2023
- Taught Beginner to Intermediate level snowboard lessons across all ages
- Including private requested 1 to 1 lessons and multiple weeklong school group lessons
- Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
- Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
Glazier
Whistler Glass LTD
09.2022 - 11.2022
- Replaced and installed full Window and Door System into timber-frame houses
- Measured and installed shower glass, railing glass and curtain walls
- Receiving and cataloguing deliveries, insuring all materials were correctly supplied.
Glazier
G60 Joinery/Gray & Dick LTD
04.2022 - 09.2022
- Specialized in installing Sky-Frame windows and sliding door assemblies, along with fixed window glazing.
- Followed plans to precise standards to insure flawless function of high-end product.
Supervisor Bicycle Mechanic and Sales Assistant
Country Cycles
04.2019 - 04.2022
- Advanced Mechanic - assembling and servicing all Bikes and E-bikes, completing bespoke wheel building, and suspension servicing. Provided mechanic training classes to customers.
- Workshop job scheduling, service part and store inventory control and organization
- Delivering a positive approachable customer service experience.
- Using sales training and in-depth product knowledge to maximise sales opportunities for business growth.
- Daily cash ups, key holder and managing shop floor merchandizing.
Education
Bachelor’s Degree - Aircraft Engineering
University of West of Scotland
Glasgow, UK01.2020
Skills
- Problem Solving
- Adaptability
- Communication
- Time Management
- Attention to Detail
- Leadership
- Team Building
- Customer Service
- Maintenance Management
Certification
- Snowboard Instructor, Level 2 - CASI
- Outdoor Emergency First Aid - British Association Ski Patrollers
- Mountain Bike Leadership and Guiding, Level 2 - British Cycling
- Cytech Level 1 Bicycle Mechanics - Cytech
Timeline
Lead Rental Manager Mechanic
Whistler Blackcomb
06.2023 - Current
Workshop Manager
Comor Sports
05.2023 - 06.2023
Support Staff
21 Steps
05.2023 - 11.2023
Tuning Shop Technican
Marmot Basin
12.2022 - 05.2023
Snowboard Instructor
Marmot Basin
12.2022 - 05.2023
Glazier
Whistler Glass LTD
09.2022 - 11.2022
Glazier
G60 Joinery/Gray & Dick LTD
04.2022 - 09.2022
Supervisor Bicycle Mechanic and Sales Assistant
Country Cycles
04.2019 - 04.2022
- Snowboard Instructor, Level 2 - CASI
- Outdoor Emergency First Aid - British Association Ski Patrollers
- Mountain Bike Leadership and Guiding, Level 2 - British Cycling
- Cytech Level 1 Bicycle Mechanics - Cytech
Bachelor’s Degree - Aircraft Engineering
University of West of Scotland
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