Aaron McPherson
Ottawa,Canada
Summary
Accomplished property management expert skilled in optimizing operations and driving tenant satisfaction. Experienced in managing diverse teams and executing strategic sales plans that boost revenue and enhance client loyalty. Strong background in relationship management and operational compliance ensures high standards of service delivery.
Overview
8
8
years of professional experience
Work History
Property Manager
Campanale Management
Ottawa, Canada
11.2025 - Current
- Oversaw all 600-700 residential units and daily operations
- Oversaw and managed a team of administrators, leasing agents and handymen/superintendents.
- Attended and initiated LTB meetings
- Gained experience working with our commercial and condo division
- Negotiated service agreements with vendors
- Oversaw and managed month end requirements, all property upkeep and hiring.
- Oversaw AR and balance collection
- Implemented strategies to maintain high tenancy and improve the leasing process
Project / Sales Manager
Excel Property Solutions Corp.
Ottawa, Canada
04.2023 - 01.2025
- Oversaw all business development and daily operations
- Developed and executed sales strategies, successfully acquiring new residential property maintenance clients
- Created and implemented an ambassador program
- Increased revenue through strategic cold calling and lead generation
- Negotiated service agreements with property owners, improving client retention and satisfaction
- Managed customer relationships, ensuring high-quality service and repeat business
- Was in charge of daily operations, sub-contractors and work order process. Overlooked and planned large renovation projects as well
- Oversaw pricing strategies to maintain profitability and competitiveness in the market
Lead Resident Manager
Killam Apartment REIT
Ottawa, Canada
01.2022 - 01.2025
- Handled resident complaints and expedited maintenance requests to ensure tenant satisfaction
- Inspected properties regularly to identify deficiencies and scheduled necessary repairs
- Managed tenant and unit information in the housing database for accurate record-keeping
- Built strong relationships with vendors and contractors to facilitate smooth operations
- Supervised on-site property staff and coordinated with maintenance teams for timely turnovers
- Conducted preventative maintenance inspections and implemented energy management programs
- Educated tenants on lease agreements, ensuring compliance with policies and procedures
- Answered inquiries and assisted with billing, reducing overdue rental payments
Resident Manager
Q Residential
Ottawa, Canada
08.2021 - 12.2021
- Oversaw daily operations, maintenance, and administration of multiple properties
- Managed resident records and coordinated move-in/move-out logistics
- Ensured completion of required inspections and regulatory compliance
- Collected rental payments and maintained accurate financial records
- Trained and coached staff to enhance tenant support and customer service
- Responded promptly to emergencies and maintenance requests
- Organized and executed month-end turnovers, including cost estimates and contractor scheduling
Assistant Resident Manager
Q Residential
Ottawa, Canada
09.2020 - 08.2021
- Maintained and cleaned a 17-floor apartment building, ensuring a safe environment
- Managed maintenance work orders and addressed tenant concerns efficiently
- Oversaw building compliance with fire and health codes
- Supervised tenant relations, promoting satisfaction and lease retention
- Managed after-hours on-call phone support, responding to urgent maintenance needs
- Drafted and distributed notices for renovations, repairs, and safety updates
Ice Rink Maintenance
Bell Sensplex
Ottawa, Canada
07.2019 - 08.2020
Labor Worker
Interloc / Carpentry
Ottawa, Canada
03.2018 - 11.2019
Skills
- Small business operations
- Property management
- Customer relations
- Verbal and written communication
- Relationship building
- Sales/Negotiating
- Business development
- Project Management
Timeline
Property Manager
Campanale Management
11.2025 - Current
Project / Sales Manager
Excel Property Solutions Corp.
04.2023 - 01.2025
Lead Resident Manager
Killam Apartment REIT
01.2022 - 01.2025
Resident Manager
Q Residential
08.2021 - 12.2021
Assistant Resident Manager
Q Residential
09.2020 - 08.2021
Ice Rink Maintenance
Bell Sensplex
07.2019 - 08.2020
Labor Worker
Interloc / Carpentry
03.2018 - 11.2019