AARON LEVINE
Vaughan,ON
Summary
Network Manager with over 25 years of experience in the travel industry dedicated to providing luxury clients with their dream experience. Dynamic leader who has the opportunity to manage and train employee throughout North America both in person and virtually. Career success has been recognized by many awards with the Flight Centre Travel Group (FCTG) including Global Hall of Fame, Canada Hall of Fame, Most Improved Area Globally, Top Facilitator for Insight Onsite Worldwide and Top Retail Consultant for 6 years.
Overview
26
26
years of professional experience
Work History
Virtuoso Committee Board Member
Virtuoso
07.2023 - Current
- Selected to sit on the Destination and Experiences Board and Regional Member Advisory Board for Canada.
- Participate in monthly board meetings to discuss latest information in the industry, the Virtuoso network and vetting DMCs.
Network Manager
Laurier Du Vallon Rosedale - Flight Centre Group
06.2018 - Current
- Manage a team of Luxury Travel Advisors located in Vancouver and Toronto including day to day scheduling, meetings and employee evaluations.
- Work closely with clients to understand unique needs and meet specific travel desires and ensure their expectations are satisfied.
- Provide exemplary customer service to new and existing clients, which helped build lasting relationships of almost 20 years and secure new travel assignments by word of mouth referral.
- Negotiate with various hotel chains to enter specialized sales programs (eg – Hyatt Privé) and maintain ongoing relationships with various partners in the industry.
- Trained the team on selling Virtuoso products and customized touring using the DMC network to increase profit and customer satisfaction.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Developed and implemented a framework for selling luxury products to Flight Centre clientele
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Area Leader
Flight Centre Canada
06.2014 - 06.2018
- Supervised a sales force of 124 employees.
- Hired new employees and taught ongoing sales workshops.
- Increased overall area profit through team accountability.
- Attended sales meetings with our Flight Centre Business Travel division to bring in new clients.
- Organized sales reports and analysis with key performance indicators for retail teams.
Manager
Flight Centre Summerhill
10.2002 - 06.2014
- Responsible for training, supervising, and developing teams of travel consultants.
- Provided consultation to team leaders with respect to development frameworks.
- Developed incentive programs to exceed annual insurance sales quota.
- Maintained client loyalty though on-going consultation and referral programs.
Insight Onsite Facilitator
Flight Centre Canada
04.2008 - 06.2010
- Facilitated workshops through a SWOT analysis and business planning session.
- Assisted teams to create a business plan with vision, goals & strategies for the upcoming year.
- Increased overall store profit through team accountability.
- Improved staff morale and overall team communication.
Travel Consultant
Flight Centre Bayview
04.2001 - 10.2002
- Built relationships with suppliers and wholesalers to provide greater assistance to clientele.
- Responsible for ensuring funds are allocated correctly and expenses are paid on a timely basis.
- Provided information and assistance in booking travel plans for clients.
- Facilitated the travel booking process through various software applications.
Tour Director / Operations Manager
Keating Educational Tours
03.1998 - 04.2001
- Organized itineraries for class trips to New York, Ottawa and Montreal.
- Built relationships with hotels and suppliers to provide clients with a unique tour experience.
- Escorted various tours and acted as a liaison between suppliers and clients.
Education
BA Honours - Environmental Studies / Anthropology
York University
Toronto, Ontario06.1999
Skills
- Strategic Planning
- Team Leadership
- Workforce Management
- Interpersonal Communications
- Revenue Growth
- Verbal and Written Communication
- Complex Problem-Solving
- Brand Management
- Key Performance Indicators
- Employee Training and Development
Accomplishments
- Most Improved Area Globally: 2016-17
- Most improved Area in Canada: 2014-15
- Most Profitable Shop Eastern Canada: 2007-08
- Top Shop over Budget: 2005-08
- Top Retail Consultant: 2004-08
- North American Record for Top Transfer of $288,000: 2004-05
- Top Retail Consultant: 2002-03
Timeline
Virtuoso Committee Board Member
Virtuoso
07.2023 - Current
Network Manager
Laurier Du Vallon Rosedale - Flight Centre Group
06.2018 - Current
Area Leader
Flight Centre Canada
06.2014 - 06.2018
Insight Onsite Facilitator
Flight Centre Canada
04.2008 - 06.2010
Manager
Flight Centre Summerhill
10.2002 - 06.2014
Travel Consultant
Flight Centre Bayview
04.2001 - 10.2002
Tour Director / Operations Manager
Keating Educational Tours
03.1998 - 04.2001
BA Honours - Environmental Studies / Anthropology
York University
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