Aaron Lachapelle
Chilliwack,BC
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Hardworking and responsible job seeker eager to secure Class 1 Driver position. Holds a current Canadian passport and available for cross-border deliveries.
Overview
11
11
years of professional experience
Work History
Removal Technician and Delivery Assistant
AstroTurf West Distributors LT
06.2022 - Current
- Part-time Driver, loading trucks, and preparing job sites
- Machine operator for field removal team
Service Advisor
Mercedes Benz U.S. International
01.2017 - 05.2022
- Drive client vehicles to identify issues and examine clients' service history.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, and manage claims on behalf of the customer.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Service and Parts Manager
BMW
03.2012 - 09.2016
- Successfully launched a new BMW dealership.
- Developed detailed plans based on broad guidance and direction.
- Supervised and trained staff on product knowledge and customer service.
- Managed senior-level personnel working in marketing and sales capacities.
- Provided timely, insightful and accurate reports to upper management.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Class 1 Drivers License
Dynamic Trucking
Abbotsford, BC08.2023
Business And Technical Communications
British Columbia Institute of Technology
Burnaby, BC2018
Skills
- Air Brake Certification
- Maintenance Requirements
- Commercial Driving
- Follow Safety Procedures
- Work Orders
- Dependable and Cooperative
- Flatbed Truck Expertise
- Accident Prevention
Timeline
Removal Technician and Delivery Assistant
AstroTurf West Distributors LT
06.2022 - Current
Service Advisor
Mercedes Benz U.S. International
01.2017 - 05.2022
Service and Parts Manager
BMW
03.2012 - 09.2016
Class 1 Drivers License
Dynamic Trucking
Business And Technical Communications
British Columbia Institute of Technology
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