AARON IRIOKO
Toronto,Canada
Summary
Result-driven supervisor with experience steering and directing all aspects of operation. Successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open , communicative culture where employees feel empowered to contribute to company's success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor, Shelter, and Respites Services
Dixon Hall
Toronto, Canada
11.2023 - Current
- Planned, coordinated, and monitored the effectiveness of all operational activities of the assigned portfolio
- Provided day to day supervision, encouraged teamwork, appropriate customer care and created a supportive environment where everyone felt safe to work
- Supported and participated in projects in the area of responsibility and provided status report to the direct manager
- Acted in leadership capacity in the development of community partnership with other service providers and other community agencies to address issues of service delivery and policy development
- Worked together with the city of Toronto to coordinate intakes and referrals of clients from the respite to different IRCC hotel programs and shelters
- Supervised, coached, and mentored employees as well as supporting their wellbeing
- Operated in an effective, efficient and client focused manner to achieve the best outcome for clients.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
CASE MANAGER
Wood green community services and supportive housing
Toronto, Canada
04.2023 - Current
- Supported individuals with high needs and aggressive behavior with harm reduction strategies, crisis prevention and intervention through assessment, problem identification and offering coping skills
- Supported residents to identify and work towards achieving their personal goals and development
- Tracked and reported clients' progress throughout transition based on observations and conversations to facilitate smooth living
- Developed strong and trusting rapport with tenants to facilitate smooth, quality care
- Helped tenants navigate issues around OW, CPP, ODSP and connected them to different community resource centers based on their needs.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
HOSTEL SUPPORT WORKER
Safe Staffing (@ Fred Victor Edward Village Hotel)
Toronto, Canada
01.2023 - 12.2023
- Recorded clients notes, intake forms and discharge plan in accordance with Toronto shelter Standards and Fred victor policies
- Support clients with daily needs such as informal counseling, core case management services
- Performed administrative tasks such as answering the phone, processing client intakes, discharge and tracking statistical information
- Assisted with development of daily living, communication, and social skills in vulnerable individuals
- Assisted clients with establishing short-term goals to live successfully in community
- Routine room, bed and common area checks for safety and behavioral circumstances to ensure safe environments for all.
SHELTER SUPPORT RT WOKER
Red door family shelter
Toronto, Canada
11.2022 - 12.2023
- Conducted emergency intakes and assisted new clients settle in
- Provided support, feedback, behavioral management, and crisis intervention to clients on issues of daily living relating to precipitating issues
- Conducted daily room checks for cleanliness
- Entered notes regarding case progress as required
- Enforced house rules, performed weekly room checks and ensured prohibited items are not brought into the shelter
- Maintained supplies in the linen cupboard for distribution to residents as required, coordinated with reception clerk for replenishment
- Conducted weekly house meetings to identify issues or concerns among residents and to assign weekly tasks to residents.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
Education
Diploma in Mental Health - Mental Health and Addictions
Allison Institute
09-2022
Master’s degree of Health Services Research -
Makerere University school of Public Health
01.2022
Bachelor’s degree of Medical Education - Medical Education
Makerere University - Kampala Uganda
01-2020
Diploma in social works and administration - Social Services Worker
Nzamizi Institute of Social Sciences- Uganda
05-2017
Skills
- Conflict resolution and problem solving
- Client relations and Needs Assessments
- Excellent Verbal and Written Communication
- Life skills counseling
- Teamwork and Collaboration
- Computer Skills (MS word, Excel, Outlook, PowerPoint)
- Strong work ethic
- Emotional Awareness
Certification
- Hostel support worker certificate, Alpha Career colleges, Certified
- Accessibility for Ontarians with Disability Act, (AODA), Certified
- Naloxone training, Certified Canada Red cross Association, 2022
- Standard First Aid, CPR/AED level C, Toronto Hostel Training Centre, Certified
- Toronto Shelter standards and management, Safe management group, 2023
- Crisis Prevention and Intervention, Public Services Health & Safety Association-PSHSA.ca, 2023
- Workplace Hazardous Management Information System, Certified Mental Health Commission of Canada, Certified
- Mental Health First Aid, Certified, Certified
Timeline
Supervisor, Shelter, and Respites Services
Dixon Hall
11.2023 - Current
CASE MANAGER
Wood green community services and supportive housing
04.2023 - Current
HOSTEL SUPPORT WORKER
Safe Staffing (@ Fred Victor Edward Village Hotel)
01.2023 - 12.2023
SHELTER SUPPORT RT WOKER
Red door family shelter
11.2022 - 12.2023
Diploma in Mental Health - Mental Health and Addictions
Allison Institute
Master’s degree of Health Services Research -
Makerere University school of Public Health
Bachelor’s degree of Medical Education - Medical Education
Makerere University - Kampala Uganda
Diploma in social works and administration - Social Services Worker
Nzamizi Institute of Social Sciences- Uganda
- Hostel support worker certificate, Alpha Career colleges, Certified
- Accessibility for Ontarians with Disability Act, (AODA), Certified
- Naloxone training, Certified Canada Red cross Association, 2022
- Standard First Aid, CPR/AED level C, Toronto Hostel Training Centre, Certified
- Toronto Shelter standards and management, Safe management group, 2023
- Crisis Prevention and Intervention, Public Services Health & Safety Association-PSHSA.ca, 2023
- Workplace Hazardous Management Information System, Certified Mental Health Commission of Canada, Certified
- Mental Health First Aid, Certified, Certified
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