Aaron Herrera
La Habra
Summary
Senior Operations Administrator with over 10 years of experience in the field. Demonstrating advanced objective, analytical, and evaluative critical thinking skills, I excel at identifying and interpreting internal needs to deliver effective solutions. Proficient in all areas of organizational operational management, ensuring streamlined and efficient processes.
Overview
11
11
years of professional experience
Work History
Sr. Operations Administrator
FedEx Ground-Vernon, CA
10.2017 - Current
- Answer numerous telephone calls, emails and in-person inquiries to respond to client requests and questions.
- Trained new administrators on company policies, procedures, and best practices.
- Established department goals, aligning them with company objectives, and ensured timely achievement of milestones.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Physical Education Program Teacher
THINK Together-Lynwood, CA
09.2022 - 06.2024
- Lead and provide guidance on assignments, activities, and physical fitness, using curriculum provided by Think Together
- Implemented differentiated instruction methods to meet the unique needs of each learner while maintaining high physical education standards.
- Promoted a growth mindset among students by encouraging perseverance, resilience, and self-reflection throughout the learning process.
- Collaborated with colleagues to develop interdisciplinary units, providing students with a more comprehensive understanding of key concepts.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Assistant Varsity Baseball Coach
LAUSD Los Angeles Unified School District-Maywood, CA
09.2017 - 06.2022
- Assist in the coordination and supervision of the Baseball program and team.
- Developed strategies to exploit opponents'' weaknesses during games, contributing to more victories throughout each season.
- Contributed to winning seasons with effective game planning and in-game adjustments.
- Mentored student-athletes on academic goals, contributing to their overall personal growth and development beyond athletics.
- Evaluated player performance through video analysis, offering constructive feedback for improvement.
- Supported Head Coach''s vision by executing game-specific drills that improved overall team strategy and performance.
FedEx Package Handler
FedEx Ground-Vernon, CA
10.2013 - 10.2017
- Ensuring successful transfer and delivery of goods to intended destinations.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
Cerritos College
Cerritos, CA05.2016
High school -
Maywood Academy High School
Maywood, CA06.2012
Skills
- Operational Excellence
- Customer Relations
- Quality Assurance
- Performance monitoring
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
Timeline
Physical Education Program Teacher
THINK Together-Lynwood, CA
09.2022 - 06.2024
Sr. Operations Administrator
FedEx Ground-Vernon, CA
10.2017 - Current
Assistant Varsity Baseball Coach
LAUSD Los Angeles Unified School District-Maywood, CA
09.2017 - 06.2022
FedEx Package Handler
FedEx Ground-Vernon, CA
10.2013 - 10.2017
High school -
Maywood Academy High School
Cerritos College
Similar Profiles
Christopher GarzaChristopher Garza
Crew Trainer at FedEx Ground-Palm Springs, CACrew Trainer at FedEx Ground-Palm Springs, CA
Savion ThompsonSavion Thompson
Package Handler at FedEx, FedEx GroundPackage Handler at FedEx, FedEx Ground
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express