Aaron Hart
Mission,BC
Summary
Proven customer service expert from Gregg Distributors, adept in problem-solving and active listening, significantly enhancing customer loyalty and satisfaction. Leveraged critical thinking and product knowledge to resolve complex inquiries, boosting repeat business. Demonstrates exceptional client relations and professional telephone demeanor, ensuring high-quality customer experiences.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Customer Servive Rep
Gregg Distributors
05.2010 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Parts Counter Person
Columbia Remtec
04.2007 - 05.2009
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Parts Counter Person
Lordco Auto Parts
05.2001 - 03.2007
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Education
High School Diploma -
Terry Fox Secondary School
Port Coquitlam, BC 09.1993 - 06.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Product Knowledge
Languages
English
Full Professional
Timeline
Customer Servive Rep
Gregg Distributors
05.2010 - 01.2024
Parts Counter Person
Columbia Remtec
04.2007 - 05.2009
Parts Counter Person
Lordco Auto Parts
05.2001 - 03.2007
High School Diploma -
Terry Fox Secondary School
09.1993 - 06.1995
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