Summary
Overview
Work History
Education
Skills
Leisure Hobbies
Work Availability
Software
Certification
Accomplishments
Work Preference
Quote
Languages
Timeline
76
Aaron Hanna

Aaron Hanna

Middle Sackville,NS

Summary

Accomplished at ADP Canada, adept in relationship building and analytical problem solving, enhanced client retention and spearheaded process improvements, significantly boosting operational efficiency. Leveraging CRM proficiency and exceptional communication, cultivated enduring business relationships, driving substantial growth. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 8 years' experience in the HCM Industry.

Overview

20
20
years of professional experience
3
3

Construction Business Co-Owner

10
10

Volunteer experience

Work History

Principle Relationship Manager

ADP Canada
07.2018 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.
  • Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.

Client Services Manager

ADP Canada
12.2016 - 06.2018
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Developed new employees and on-going performance assessment of current employees.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding company's reputation.
  • Mentored departmental team, boosting efficiency, success and morale among employees.

Director of Business Development /Community Relations Manager

CBI Home Health / WeCare Home Health
04.2011 - 11.2016
  • Developed customized solutions tailored specifically to individual client needs, leading to increase in repeat business engagements.
  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
  • Negotiated, prepared, and signed contracts with clients.
  • Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
  • Enhanced company's market presence through targeted networking events and relationship building.
  • Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.

Director of Operations

WeCare Home Health
01.2010 - 04.2011
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.

Director of Contact Center Operations

D&H / Resolve Corporation
03.2008 - 11.2009
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
  • Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
  • Mentored and developed high-performing staff members, preparing them for subsequent leadership roles within the organization.
  • Established clear performance expectations through well-defined goals and metrics-driven evaluation criteria, promoting a culture of accountability among staff members.
  • Collaborated with cross-functional teams to develop innovative solutions addressing customer pain points, resulting in improved retention rates.

Senior Manager Global Solutions and Process Manage

Convergys
10.2006 - 04.2008
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with stakeholders, ensuring long-term partnerships and enhanced business processes.
  • Implemented and developed operational standards, policies and procedures.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.

Key Account Manager

Covergys
08.2004 - 10.2006
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Developed and delivered presentations to key customers to position Contractual Performance Indicators.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Created service forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.

Education

High School Diploma -

Alberni District Secondary
Port Alberni, BC
06.1986

Skills

  • Attention to Detail
  • Critical Thinking
  • Analytical Problem Solving
  • Proactive and Focused
  • Process Implementation
  • Relationship building and management
  • Excellent Communication
  • Customer Education and Consulting
  • CRM proficiency
  • Process Development
  • Performance Analysis
  • Business relationship cultivation

Leisure Hobbies

Life is about balance between Career and Personal to ensure a lifestyle that cultivates well being. I have developed goals aligning to a work life balance. 

Several of my favorite hobbies are fishing, gardening and touring vineyards and winery's. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Microsoft Office Suite

CRM Technologies

Microsoft Visio

Certification

  • Lean Six Sigma Training
  • Yellow Belt Certified
  • Green Belt in progress

Accomplishments

  • Achieved Record setting Retention results through effectively delivering insightful expertise across a broad range of customer industries
  • Collaborated with team of 12 in the development of Client dedicated Service Model

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Company CultureWork-life balanceFlexible work hoursCareer advancementPaid sick leaveHealthcare benefitsStock Options / Equity / Profit SharingTeam Building / Company Retreats

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Languages

English

Timeline

Principle Relationship Manager

ADP Canada
07.2018 - Current

Client Services Manager

ADP Canada
12.2016 - 06.2018

Director of Business Development /Community Relations Manager

CBI Home Health / WeCare Home Health
04.2011 - 11.2016

Director of Operations

WeCare Home Health
01.2010 - 04.2011

Director of Contact Center Operations

D&H / Resolve Corporation
03.2008 - 11.2009

Senior Manager Global Solutions and Process Manage

Convergys
10.2006 - 04.2008

Key Account Manager

Covergys
08.2004 - 10.2006

High School Diploma -

Alberni District Secondary

Similar Profiles

CREATE PROFILE
Aaron Hanna