Aaron Garcia
San Diego,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills at Kona Kai Resort & Hotel. Proven ability to enhance guest satisfaction through effective multitasking and kitchen communication, while adhering to safe food handling practices. Recognized for improving service efficiency and fostering teamwork in high-pressure environments.
Enthusiastic In Room Dining Server , Banquet Server , Busser/Runner with proven skills in handling fast-paced work. Competent in serving customers in rooms with fast deliveries and pick-ups. Offers in-depth menu knowledge to drive sales and help customers select food and beverage items.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FoodRunner
Kona Kai Resort & Hotel
04.2016 - Current
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Busser
Kona Kai Resort & Hotel
04.2016 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
In Room Dining Server
Kona Kai Resort & Hotel
01.2019 - Current
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Implemented upselling techniques to increase overall revenue from in-room dining services.
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
Banquets Server
Kona Kai Resort & Hotel
04.2021 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
Education
Criminal Justice -
San Diego Mesa College
San Diego, CAPoint Loma High School
San Diego, CA06.2012
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Problem-solving
- Safe food handling
- Menu memorization
- Order verification
- Kitchen communication
- Food delivery
- Food presentation
Accomplishments
Team Member of the 2nd Quarter August 2024
Certification
- TIPS (Training for Intervention ProcedureS) - Health Communications, Inc.
- Responsible Beverage Service Training (RBST) - Various State Agencies.
Languages
Spanish
Full Professional
Timeline
Banquets Server
Kona Kai Resort & Hotel
04.2021 - Current
In Room Dining Server
Kona Kai Resort & Hotel
01.2019 - Current
FoodRunner
Kona Kai Resort & Hotel
04.2016 - Current
Busser
Kona Kai Resort & Hotel
04.2016 - Current
- TIPS (Training for Intervention ProcedureS) - Health Communications, Inc.
- Responsible Beverage Service Training (RBST) - Various State Agencies.
Criminal Justice -
San Diego Mesa College
Point Loma High School
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