AARON FLOWERS
Brampton,Ontario
Summary
Highly skilled and results-driven IT professional with a strong understanding of Firewall configuration and management, network technology, and project management. Seeking a challenging position where I can leverage my expertise in Watchguard, HP Aruba, Ubiquiti, VMware ESXi, vSphere, Microsoft Hyper-V, VoIP systems, Microsoft Server roles, Microsoft Cloud Products, MDM solutions, RMM tools, and multi-site network setup to contribute to the success of the organization.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
LOFT Community Services
03.2022 - Current
- Successfully configured and managed Firewall systems, including Watchguard, HP Aruba, and Ubiquiti, ensuring the security and integrity of the network infrastructure.
- Proficiently set up and maintained network technology and protocols, such as TCP/IP protocols, VLAN, VPN, DNS, and SSL, to facilitate seamless communication and data transfer.
- Demonstrated expertise in virtualization technology, including VMware ESXi, vSphere, and Microsoft Hyper-V, optimizing server performance and resource utilization.
- Independently installed and supported VoIP systems, including Skype for Business, Teams, and Nortel BPX, enhancing communication efficiency across the organization.
- Managed and administered Microsoft Server roles and services, such as Domain Controller, File Server, SQL Server, and Exchange, ensuring reliable and secure data access.
- Leveraged knowledge of Microsoft Cloud Products, including Microsoft 365, Azure, SharePoint Online, OneDrive, Teams, and Office 2010 to Office 2021, to streamline collaboration and productivity.
- Efficiently implemented and deployed MDM solutions, enhancing mobile device security and management capabilities.
- Utilized Remote Monitoring & Management (RMM) tools and PSA ticketing system to proactively monitor and troubleshoot IT infrastructure, minimizing downtime and maximizing efficiency.
- Spearheaded network setup and maintenance for a multi-site organization, ensuring seamless connectivity and data access across all locations.
- Led successful organization-wide technology deployments, demonstrating excellent project management skills and delivering results on time and within budget.
Technician/Services Supervisor
Staples
10.2020 - 03.2022
- I was the technician that performed setups, data back ups, and basic troubleshooting, for the Staples store and it’s customers
- My main responsibilities were;
- First point of contact for all IT related issues
- Troubleshooting tier 1 issues within our Copy Centre
- Performed setups for all types of devices including; iOS, Android, Windows, and Mac OS
- Troubleshooting neighbouring store’s with tier 1 issues
- Performed physical repair including; laptop screen repair, hard drive replacements, and more
- At Staples, I have a reputation for helping the customer get their issues fixed in a timely manner as well as providing that customer with the knowledge they need to help them troubleshoot their own problems and limit that helpless feeling that many people feel when working with computers.
Education
Systems and Networking
Seneca College
04.2015
OSSD - undefined
Bramalea Secondary School
2013
Skills
- Firewall Configuration and Management: Strong expertise in configuring and managing Firewall systems, including Watchguard, HP Aruba, and Ubiquiti
- Virtualization Technology: Working knowledge of VMware ESXi, vSphere, and Microsoft Hyper-V
- Microsoft Server Roles and Services: Knowledge of Domain Controller, File Server, SQL Server, and Exchange
- VoIP Systems: Ability to independently install and support VoIP systems, including Skype for Business, Teams, and Nortel BPX
- Multi-Site Network Setup: Sound understanding of network setup and maintenance for a multi-site organization
- MDM Solutions: Ability to manage and deploy Mobile Device Management solutions
Timeline
Technical Support Specialist
LOFT Community Services
03.2022 - Current
Technician/Services Supervisor
Staples
10.2020 - 03.2022
Systems and Networking
Seneca College
OSSD - undefined
Bramalea Secondary School
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