Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Aaron Edwin Vaghela

Kitchener

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shipping and Receiving

Miltera Machining Research Corp.
02.2024 - Current
  • Managed shipping and receiving operations to ensure timely delivery of products to customers.
  • Coordinated with shipping and receiving departments to ensure seamless flow of goods and materials.
  • Streamlined shipping and receiving processes by implementing efficient inventory management systems.
  • Expedited order fulfillment, ensuring timely deliveries through proficient coordination with shipping and receiving departments.
  • Followed shipping and receiving procedures for goods and materials.
  • Coordinated logistical aspects such as shipping and receiving processes thus guaranteeing accurate inventory control.

Customer Experience Specialist

Etech Global Services
04.2022 - 11.2023
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
  • Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.

Customer Support Specialist

Saregama Mobile Shop
03.2020 - 02.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Global Hospitality Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
04-2025

Global Business Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
08-2024

Bachelor of Arts - English And Social Science

Sardar Patel University
Anand, India
12-2021

Skills

  • Active listening
  • Customer service
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Microsoft Excel
  • Product knowledge
  • Documentation
  • Call management
  • Shipping and receiving tracking
  • Background in shipping and receiving
  • Receiving and processing shipments

Languages

English
Full Professional

Certification

Forklift Operator

Timeline

Shipping and Receiving

Miltera Machining Research Corp.
02.2024 - Current

Customer Experience Specialist

Etech Global Services
04.2022 - 11.2023

Customer Support Specialist

Saregama Mobile Shop
03.2020 - 02.2022

Global Hospitality Management

Conestoga College Institute of Technology And Advanced Learning

Global Business Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Arts - English And Social Science

Sardar Patel University

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Aaron Edwin Vaghela